Customer Service Representative with German; TEMP​/FTC

Overview

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We operate globally with a corporate presence in Conshohocken, PA and offer competitive compensation and benefit programs. We value collaboration and career growth for our colleagues.

Our people are our greatest strength. We are a global team that collaborates to move forward together and exceed our customers’ expectations. As a Customer Service Representative, you will play an essential role at the heart of our operations, delivering an outstanding experience for our customers.

• Immediate start date
• A fixed-term contract for 6 months, with potential to extend
• Flexible working arrangements, including remote working, with a preference for candidates located near an office
• An international, collaborative and dynamic work environment
• QH University with continuous training tools for all levels
• Wellbeing, Colleague Resource Groups and other DEI programs
• Global Giving initiatives with paid volunteering leave
• A team culture focused on mutual support and customer success

Deliver an exceptional customer service experience by providing high-quality support and exceeding customer expectations.

You don’t need a chemicals or manufacturing background — candidates from logistics, FMCG or similar sectors are welcome.

• Communicate with customers and colleagues across different countries
• Process and manage customer orders
• Provide updates on order status, shipments and deliveries
• Collaborate with Supply Chain, Logistics, Production and Sales teams
• Support quotation requests and customer inquiries
• Maintain accurate customer records and documentation

We seek enthusiastic, customer-focused individuals who enjoy working with people, solving problems and learning new skills.

• Previous customer service, supply chain or logistics experience is helpful but not essential
• We welcome early-career professionals, recent graduates, and anyone eager to learn and grow

• Proficient in Microsoft Office (Outlook, Word, Excel)
• ERP experience is an advantage but not required — training is provided
• Strong written and spoken English and German communication skills

• A genuine passion for delivering excellent customer service
• Strong communication and interpersonal skills
• Positive, proactive attitude and willingness to learn
• Good organizational skills and attention to detail
• Ability to collaborate with others while managing tasks independently
• Adaptability and a solution-focused mindset
• Commitment to safety, quality and doing the right thing

Quaker Houghton is a global leader in industrial process fluids dedicated to helping manufacturers stay ahead through innovation. Our chemists, engineers and industry experts partner with customers to improve operations and efficiency.

Our values include Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together and Act with integrity.

EEO:
Quaker Houghton is committed to equal employment opportunities and a workplace free of discrimination. Applications are welcome from all qualified candidates regardless of gender, gender identity, age, disability, ethnic origin, religion, or sexual orientation. The salary range is disclosed before the interview to support transparency. Candidates will not be asked about their salary history. Our company uses a structured job level and salary band framework to support objective compensation decisions.

For more information about the role or how to apply, please contact your TA Partner or HRBP.