Customer Service Representative; French & English

Overview

We are looking for a Customer Service Representative with fluency in French and English to join our Industrial Solutions Customer Service team based in Terrassa, Barcelona.

The successful candidate will manage customer purchase orders and develop strong customer relationships, contributing directly to the growth of our business in France.

• Provide phone and online support to customers, as well as internal support to the Customer Service team
• Handle and resolve customer inquiries and complaints, coordinating with internal departments when needed
• Process information received via email and verbal communication efficiently and accurately
• Perform order data entry ensuring systems are consistently updated

• Minimum 1 year of experience in order entry, customer service or administration
• Strong communication, organizational, and multitasking skills
• Team player with strong adaptability in a dynamic environment
• Good working knowledge of MS Office and Outlook
• Language: fluency in French and English is mandatory

• Permanent contract in a multinational company
• Opportunities for internal growth and development
• Flexible working schedule (7:00 – 9:30 / 16:00 – 18:30)
• Hybrid working model: 3 days of remote work per week
• Shuttle bus from Plaza España (Barcelona) to Terrassa office
• Competitive salary package with allowances
• Structured onboarding (2 months on-site)
• Social benefits (health, life insurance and pension plan) are offered after
• Free coffee and fruit in the office
• International and collaborative work environment