Native Finnish Chat Support Consultant, crypto; Remote

Puesto: (native Finnish) Chat Support Consultant, crypto (Remote)
Location: Puerto Rico

Overview
Support Your App   is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like Master Card, Calm and Mac Paw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a  Chat Support Consultant  today and thrive in a multicultural and multilingual environment while enjoying your home office.

Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Responsibilities

Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints

Build strong and lasting customer relationships

Keep up with evolving tools and technology

Handle sensitive customer data with care and security

Apply the latest and greatest customer happiness practices

Maintain deep understanding of client solutions and meet KPI

Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

Communicate with developers and cross-functional specialists

What you need to succeed

Native Finnish-speaker and excellent English communication skills (at least C1 level)

At least 6 months of live chat support experience, preferably in crypto or financial services

Basic financial knowledge or payment/banking experience is preferred

Crypto industry knowledge is a plus

CRM experience in Salesforce is an advantage

Strong analytical thinking and research skills

Positive, proactive and responsible attitude

Personal computer (at least 8

Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Nice to have

CRM systems expertise

Benefits

Flexible schedule

Opportunity to cooperate fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Balance between project workload and personal time, but also - internal health policy

Responsive leadership interested in your development and long-lasting cooperation

Greenhouse conditions for self-development

A culture built on trust, with no time-tracking requirements

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and Linked In.

So if you re a proactive  Support Specialist  who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don t miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with Support Your App .

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the Support Your App  Candidate Privacy Notice.

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