Customer Success Coordinator (Remote

Puesto: Customer Success Coordinator (Remote)
Company:
Wisconsin Carports & Steel Buildings   

Location:

Remote — Mexico only

Schedule:

Full-Time, Monday–Friday, 9:00 AM–5:00 PM CST
Compensation:
$1,200 USD/month

About Wisconsin Steel Buildings    Wisconsin Steel Buildings is a Midwest steel building dealership helping homeowners, farmers, businesses, and commercial customers design custom steel buildings across the United States.

About the Role    As Customer Success Coordinator, you'll own the customer experience after an order is placed — the primary point of contact between customers, manufacturers, and our internal team as projects move from production through installation and beyond.

This role blends customer service, project coordination, CRM management, manufacturer communication, and post-installation follow-up. Your work turns satisfied customers into repeat customers, referral partners, and brand ambassadors.

What You'll Do     Serve as the primary point of contact for customers after order submission
Respond to customer calls, emails, and texts about existing orders
Coordinate with manufacturers on production, installation, and warranty updates
Follow up on delayed orders and unresolved concerns until resolved
Conduct post-installation follow-up to confirm customer satisfaction
Maintain accurate records in our CRM
Identify referral and future sales opportunities for the sales team
What We're Looking For     Excellent spoken and written English
Outstanding communication and relationship-building skills
Highly organized with strong attention to detail
Able to manage multiple projects and follow up consistently
Positive, professional, customer-first attitude
Strong problem-solving skills
Comfortable coordinating across customers, manufacturers, and internal teams
CRM experience (Hub Spot a plus)
Prior experience in customer success, customer service, project coordination, operations, or account management preferred

How to Apply

Please submit:
Your resume
A 2–3 minute Loom video (in English)  answering:
Tell us about your customer service or customer success experience.
What does exceptional customer service mean to you, and how have you handled a difficult customer situation?
Why are you a good fit for this role?

Please paste your Loom video link at the top of your resume or in your message to us.