Customer Success Coordinator (Remote

Puesto: Customer Success Coordinator (Remote)
Company:
Wisconsin Carports & Steel Buildings

Location:

Remote — Mexico only

Schedule:

Full-Time, Monday–Friday, 9:00 AM–5:00 PM CST

Compensation: $1,200 USD/month

About Wisconsin Steel Buildings

Wisconsin Steel Buildings is a Midwest steel building dealership helping homeowners, farmers, businesses, and commercial customers design custom steel buildings across the United States.

About the Role

As Customer Success Coordinator, you'll own the customer experience after an order is placed — the primary point of contact between customers, manufacturers, and our internal team as projects move from production through installation and beyond.

This role blends customer service, project coordination, CRM management, manufacturer communication, and post-installation follow-up. Your work turns satisfied customers into repeat customers, referral partners, and brand ambassadors.

What You'll Do

- Serve as the primary point of contact for customers after order submission
- Respond to customer calls, emails, and texts about existing orders
- Coordinate with manufacturers on production, installation, and warranty updates
- Follow up on delayed orders and unresolved concerns until resolved
- Conduct post-installation follow-up to confirm customer satisfaction
- Maintain accurate records in our CRM
- Identify referral and future sales opportunities for the sales team

What We're Looking For

- Excellent spoken and written English
- Outstanding communication and relationship-building skills
- Highly organized with strong attention to detail
- Able to manage multiple projects and follow up consistently
- Positive, professional, customer-first attitude
- Strong problem-solving skills
- Comfortable coordinating across customers, manufacturers, and internal teams
- CRM experience (Hub Spot a plus)
- Prior experience in customer success, customer service, project coordination, operations, or account management preferred

How to Apply

Please submit:

1. Your resume
2. A 2–3 minute Loom video (in English)  answering:

- Tell us about your customer service or customer success experience.
- What does exceptional customer service mean to you, and how have you handled a difficult customer situation?
- Why are you a good fit for this role?

Please paste your Loom video link at the top of your resume or in your message to us.