CRM & Omnichannel Manager – E-commerce, Revenue & AI

At Netenders, a global leader in wholesale blank apparel, you'll own the full customer lifecycle, connecting Marketing, Sales and Customer Service into one revenue engine. Your mission: turn CRM into a measurable growth driver, powered by AI.
Your day-to-day:
Run and optimize Klaviyo flows, Salesforce lead scoring, and loyalty/retention programs
Build AI-driven workflows: lead scoring, segmentation, next-best-action, predictive reactivation
Oversee phone channels : call tracking, missed-call recovery, lead attribution
Turn customer data into personalization, reporting, and revenue
Own your numbers: conversion, repeat purchase, AOV, CLV, response times

Your profile:

Strong hands-on experience with Klaviyo (or equivalent) and Salesforce
Practical use of AI in CRM/marketing (Agentforce, Einstein, ChatGPT or similar)
E-commerce background, ideally with telephony/call tracking exposure (e.g. Aircall)
Analytical, hands-on, comfortable owning strategy from design to results
Fluent English; other European languages a plus
What success looks like:  Faster lead response, higher quote-to-order conversion (target: 20%), stronger repeat purchase and loyalty revenue, all measurable, all yours to own.

What we offer:

Competitive salary + performance-based bonus, depending on experience.
Hybrid setup, with 16 home office days per quarter
23 vacation days
Meal vouchers Health insurance Gym access
Friday brunch Quarterly team buildings
Nice office in central Barcelona Pet-friendly office