Remote Customer Support Representative

We are currently hiring Customer Support Representatives to join a fast-paced eCommerce support team during Peak season.
This is a fully remote opportunity for candidates based in Mexico who are confident communicating in English and enjoy helping customers through phone, chat, email, and SMS support.
We’re looking for customer-focused individuals who can stay organized, communicate professionally, and deliver a positive customer experience across multiple channels.

What You’ll Be Doing
Answering customer inquiries via phone, chat, email, and SMS
Assisting customers with purchase-related questions and order support
Following up on pending inquiries and unresolved customer interactions
Accurately documenting customer interactions and updates
Providing friendly, professional, and solution-focused support
Building positive customer relationships through clear communication

Training & Project Timeline
Training

Start Date:

Monday, June 29, 2026
One week of training followed by one week of supported on-the-job experience
Paid training

Compensation & Contract
$5.50 USD per hour
Paid weekly in arrears
Independent Contractor position

Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:
Windows 11 PC (Mac not supported)
16 GB RAM
Dual monitors
Webcam
Fibre internet with a wired connection
Backup power solution
Microsoft Teams / Office 365
Applications that do not meet the minimum technical requirements may not move forward in the process.

Important Information
This is a fully remote opportunity
Candidates must be fluent in English
Applications and resumes must be submitted in English
Only candidates based in Mexico will be considered for this position

Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our process includes:
Resume Review
Prescreen Questionnaire Review
One-Way Video Interview

Please note:

This is an English-speaking role that requires strong written and verbal English communication skills.
All resumes must be submitted in English to be considered for the position.
Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement.
Incomplete applications may automatically be removed from consideration.
What We’re Looking For
Previous customer service experience
Previous call center experience
Strong English communication skills, both written and verbal
Excellent grammar, spelling, and punctuation
Comfortable multitasking across systems and tabs
Basic computer proficiency, including typing, copy/paste, and navigation skills
Minimum typing speed of 30+ WPM
Positive attitude with strong problem-solving skills
Reliable and professional work ethic