Customer Care Representative - Portuguese Market

Join our Movement and Champion Restaurant Culture!

At The Fork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners.

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:

• The Fork App: our free restaurant discovery & booking app that helps you find your next table with ease.
• The Fork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
• The Fork PAY and The Fork Gift Card: quick and easy ways to pay directly from The Fork app

At The Fork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.

The Fork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about The Fork and our Forkies, explore our official site:

• Answer B2C and B2B customer requests via phone, email, and chat
• Listen carefully and understand each customer’s needs
• Find the best solution, provide clear and accurate information, and ensure a positive customer experience
• Handle questions, issues, and complaints with professionalism and empathy
• Follow up on customer requests when needed
• Work independently while knowing when to ask for support
• Collaborate with other teams when additional support is required

You are someone who:

• Loves helping people and genuinely cares about the customer experience
• Is friendly, positive, and empathetic
• Has excellent communication skills, both written and verbal
• Is autonomous, proactive, and solution-oriented, and brings a “can-do” attitude and always looks for a solution
• Can stay calm and professional when dealing with challenging situations
• Is comfortable managing several requests and priorities
• Pays attention to detail and is a team player who can also work independently

• Based in Barcelona
• Native level of Portuguese and fluent in English. Spanish is required as well.
• A high level of communication skills
• Care about customer needs and always try to make their experience unique and satisfactory
• Knowledge in CRM tools
• Experienced in a customer support environment

• An awesome team
• A permanent contract (that can be useful in life)
• Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
• Competitive fixed salary, bonus and equity (yes, equity!)
• Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
• International teams and a multicultural environment spanning 10 offices across Europe
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
• Continuous learning and development programs
• Free access to the Calm app to help you build resilience wherever you are in your mental health journey
• Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• A program dedicated to helping you have the best work/life balance
• Health insurance fully covered…