Remote Bilingual Customer Service Representative

Puesto: Remote Bilingual Customer Service Representative |
We are currently hiring  Remote Customer Service Representatives across Mexico  to support growing US-based customer support operations.
This is a fully remote position for experienced customer service professionals with strong English communication skills, previous US BPO/call center experience, and the ability to thrive in fast-paced support environments.

Compensation
$5 USD per hour
Paid weekly in arrears
Independent Contract

Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:
Windows 11 PC (Mac not supported)
16 GB RAM
Dual monitors
Webcam
i5 processor and up
Fibre internet with a wired connection (Ethernet cable)
Backup power solution
Microsoft Teams / Office 365
Headset
Applications that do not meet the minimum technical requirements may not move forward in the process.

Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our process includes:
Resume and Prescreen Questionnaire Review
One-Way Video Interview
Live Interview
Final Interview

Please note:

This is an English-speaking role that requires strong written and verbal English communication skills. All resumes/CVs must be submitted in English to be considered for the position.
What We’re Looking For
Previous US BPO / call center experience
Excellent spoken and written English
Strong customer service and communication skills
Experience handling inbound and/or outbound customer interactions
Ability to multitask and work efficiently across multiple systems
Professional, reliable, and detail-oriented mindset
Comfortable working in structured remote environments

Experience Backgrounds We Welcome
We are open to candidates with experience in the following areas:
Customer Support
Healthcare Support
Technical Support
Billing Support
Sales Support
Appointment Scheduling
Collections
Administrative Support
Live Chat / Email Support
Retention / Escalations
Call Center / BPO Environments



Please note:

Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement.
Incomplete applications may automatically be removed from consideration.
If you are an experienced customer service professional looking for long-term remote opportunities with growing international teams, we encourage you to apply.