Customer Success Manager

About Qatium  Qatium is the AI Water Platform for utility operations. We help utilities visualize networks, simulate decisions, and optimize performance — tackling one of the world’s most urgent challenges: up to 50% of clean water is lost before it reaches the tap. Our mission is to make water infrastructure smarter, more resilient, and more efficient, giving utilities full visibility and control in a seamless digital environment.

The Role  We are looking for a talented, results-driven Customer Success Manager to help our customers succeed and grow with Qatium. You will be a trusted advisor to our customers, helping them adopt Qatium, achieve measurable impact, and confidently use AI-enabled workflows — translating product capabilities into clear operational and business outcomes. If you enjoy working in a fast-paced, international environment and are passionate about helping customers succeed, we would love to hear from you

Key Responsibilities   Customer Engagement & Onboarding:
Lead smooth onboarding experiences and training sessions that help customers get value from Qatium from day one.
Relationship Management:
Build strong, trust-based relationships with customers and partners, guiding them through challenges and supporting long-term success.
Adoption & Value Realization:
Monitor usage, identify opportunities to increase adoption, and share insights that drive measurable impact.
AI Adoption &

Education:

Help customers understand Qatium’s AI-enabled capabilities, including practical use cases, benefits, limitations, and adoption paths. Share feedback with Product to improve how AI features are understood and used in real operations.
Advocacy:
Champion customer needs internally, working with Product, Sales, Support, and Marketing to improve the customer experience and create success stories.
Growth:
Identify upsell and cross-sell opportunities in partnership with Sales, helping customers expand their impact with Qatium.
Feedback & Reporting:
Share customer feedback, account health updates, and key metrics with internal teams.
Customer Support Coverage:
Provide backup support when needed, ensuring customer questions are answered in a timely and thoughtful way.
What We're Looking For  Experience 4+ years in Customer Success, Account Management, or a similar role, ideally with B2B clients.

Experience with AI-powered, data-driven, analytics, automation, or technically complex software products. AI Fluency You do not need to be an AI expert, but you should be curious, informed, and able to explain AI-enabled product capabilities in a clear and practical way. You are likely a strong fit if you:
Stay up to date with AI developments and enjoy testing new tools, models, or use cases.
Understand concepts such as prompts, models, MCP, agents, and human-in-the-loop workflows.
Can help both technical and non-technical customers understand the benefits, trade-offs, and limitations of AI-enabled workflows.
Skills  Proficient with CRM or CS tools such as Hub Spot, Salesforce, or Gainsight. Analytical, organized, and comfortable working with data, reporting, and account health metrics.
Language  Excellent communication skills in English and Spanish, both at native or near-native level. Other languages are a plus.
Location  Based in Spain, working remotely.
Bonus, but essential to learn on the job  Experience designing and delivering training programs, both live and self-paced. Comfortable discussing technical concepts such as APIs, SDKs, GIS, SQL, or AI-enabled workflows.
Why Qatium?  Work on something that matters Help solve a global challenge with real-world impact: improving how water is managed ote-first by design Work from anywhere with autonomy and flexibility. Strong team Collaborate with talented people who care about quality, move fast, and support each other. Growth Access learning budgets, language platforms, and resources to keep improving your craft. Flexible compensation plan Adapt part of your compensation to what matters most to you.

Time to recharge Enjoy your holidays from wherever you call home. Inclusive by default We believe diverse perspectives lead to better decisions, better products, and a stronger team. Join the team revolutionizing the water industry!