Senior Customer Success Manager; Remote

Puesto: Senior Customer Success Manager (Remote)
About Us:

INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work.
The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization.
We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, Tik Tok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem.

The Role:

We are seeking an experienced and dynamic Senior Customer Success Manager to join our team in Spain. In this role, you will be the primary point of contact for our largest and most strategic speaking customers, guiding them through their entire journey from onboarding and adoption to retention and advocacy. You will play a pivotal role in ensuring our clients achieve maximum value from our platform, helping them to bring more Only Fans creators on board, and acting as a trusted advisor and partner.
Please note that this is only open to candidates based or willing to relocate to the Canary Islands
You’ll be responsible for:
Relationship Management:

Develop and maintain strong relationships with our largest customers, ensuring their satisfaction and success with Infloww’s products and services.

Act as a trusted advisor to customers, understanding their business goals and providing tailored solutions to meet their needs.
Customer Journey Management:

Oversee the entire customer lifecycle, from onboarding and adoption to retention and advocacy, ensuring a seamless and positive experience.

Train and educate clients on new features, enabling them to fully utilize our platform’s capabilities and bring more Only Fans creators to Inflinni.
Internal

Collaboration:

Resolve any issues or problems faced by customers promptly, by coordinating with relevant internal teams (support, product etc.) and effectively to build trust and long-term relationships.

Act as a liaison between customers and product development teams, gathering feedback, communicating customer needs, and advocating for product enhancements.
Reporting and Metrics:

Prepare regular progress reports and forecasts for internal and external stakeholders, utilizing key account metrics.

Analyze data to identify trends and areas for improvement, driving key projects that enhance customer success and satisfaction.
Thought Leadership:

Stay up-to-date with industry trends and best practices to provide customers with cutting-edge solutions and insights.

Lead key improvement projects and support the development of your peers, fostering a culture of learning and growth within the team.
Ideally, you’ll have:
Minimum of 3 years of experience as a Senior Customer Success Manager, with a proven track record of working with large accounts.
Strong background in SaaS business models and experience with CRM tools.
Willing to relocate to Canary Islands and approx. 20% travel time needed to meet clients.
Fluent in English with excellent communication and interpersonal skills. Spanish & Italian would be an advantage.
Previous experience as a Team Lead or Manager would be a plus.
Proven ability to manage complex customer relationships and drive successful outcomes.
Familiarity with CRM tools (Hubspot, Salesforce etc.) and metrics to track customer success and engagement.
Self-motivated, proactive team player with innovative ideas for customer growth and…