Spanish Customer Support

We are looking for a Spanish Customer Support Specialist to join our Support Team in Ceuta, Spain.

This is a Full-time, permanent position.

As part of Paf’s Customer Support Team, you will play a key role in ensuring an excellent customer experience. You will handle inquiries, solve problems, and represent our commitment to responsible, high‑quality, and multilingual customer service.

• Manage incoming customer inquiries via chat and other channels, ensuring quick and high‑quality responses.
• Handle complaints, provide appropriate solutions, and follow up within agreed time frames (SLAs).
• Contribute to improving the team’s efficiency, accuracy, and responsiveness.
• Follow company communication guidelines, policies, and procedures.
• Build positive relationships with customers through clear and professional communication.
• Act responsibly in relation to gambling concerns, following our Responsible Gambling procedures.
• Ensure compliance with legal, regulatory, and company requirements.

• Fluent in Spanish and English (written and spoken).
• Previous experience in online gaming customer support.
• Strong customer‑focused mindset.
• Ability to learn and adapt quickly in a dynamic environment.
• Most important: the right service attitude, willingness to learn, and a passion for helping others.

You’ll be joining an international gaming company dedicated in raising money for good causes.

You’ll be welcomed by a supportive, dynamic team environment where your contributions directly impact the customer experience.

A yearly gross salary of €24,000, health insurance cover, and remote work possibilities.

All applications will be treated confidentially and in accordance to our equal opportunity standards.