Customer Engagement Specialist; outbound Sales & Support

Puesto: Customer Engagement Specialist (outbound Sales & Support)
At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a dynamic, international team, we embrace a collaborative remote-working culture that prioritises innovation and excellence in everything we do.

Our commitment to customer engagement and satisfaction drives us to create meaningful connections with our users, ensuring they enjoy a seamless and rewarding experience on our platform.

If you’re eager to make an impact in a fast-paced, forward-thinking company that is shaping the future of the gaming industry, we would love to hear from you!

Role Overview We are looking for a Customer Engagement Specialist to proactively connect with potential customers, guide them through the onboarding process, and ensure a smooth transition onto our platform. This role requires a customer-centric approach, excellent communication skills, and a proactive attitude toward converting inquiries into active, engaged users.

Key Responsibilities Proactive Outreach:
Initiate outbound communications with customers who have shown interest in our products and services. Customer Conversion:
Convert potential customers into active members by providing a positive and seamless customer experience, addressing concerns, and guiding them through the onboarding process. Product Knowledge:
Develop and maintain a deep understanding of our company’s offerings to effectively convey their value, benefits, and unique features. Multi-Channel Engagement:
Utilise live chat, emails, and follow-up communications to ensure customer satisfaction, foster engagement, and encourage long-term retention. Cross-Team

Collaboration:

Work closely with the Customer Service, CRM, Operations, and Marketing teams to share insights and improve customer conversion and engagement strategies. What We’re Looking For

Education:

Bachelor’s degree required.

Experience:

Minimum 2 years in an outbound sales and customer service role.
Prior experience in the i Gaming/online casino is essential.
At least 6 months of voice/phone call center experience handling US-based accounts.
At least 6 months of experience providing email and chat support for US-based accounts. Skills &

Competencies:

Excellent written and verbal communication skills with professional email and chat etiquette.
Passion for customer satisfaction and delivering top-tier support.
Strong technical aptitude and proficiency in using customer-facing software.
Familiarity with CRM platforms is a plus but not essential. Why Join Patrianna? Be part of an innovative, international team dedicated to delivering best-in-class gaming experiences.
Enjoy a collaborative, remote-friendly work environment that values creativity and professional growth.
Work in a fast-growing, forward-thinking industry with exciting career development opportunities.
Competitive salary and performance-based incentives. If you’re ready to join a high-energy team in the gaming industry and make a real impact on customer engagement, we’d love to hear from you!