Behavioral Health Medical Virtual Assistant

Description

Job Title:

Behavioral Health Medical Virtual Assistant
Position Type:
Full-Time

Location:

Remote – Philippines or Latin America

Work Schedule:

Monday–Friday, 9:00 AM–5:00 PM CDT, with rotating Saturdays
Pay Rate: $5–$7 USD per hour

Start Date:

ASAP

About the Role

We are looking for an experienced

Behavioral Health Medical Virtual Assistant

to support a growing U.S.

-based psychiatry and mental health practice.

In this patient-facing role, you’ll manage calls, scheduling, new patient intake, referrals, insurance verification, prior authorizations, and follow-ups while helping create a smooth and supportive experience for patients.

This is a great opportunity for someone with

previous psychiatry, behavioral health, or mental health experience

who enjoys patient interaction and thrives in a fast-paced healthcare environment. The practice is currently growing and restructuring, offering strong potential for

long-term stability and career growth.

Key Responsibilities
Patient Calls:

Answer inbound calls promptly and provide professional, compassionate patient support.
Patient Intake & Scheduling :
Coordinate new patient intake, schedule appointments, and maintain accurate patient information.
Referral Management:

Process incoming referrals and ensure timely follow-ups.
No-Show Follow-Up:

Contact no-show patients at least twice, send text reminders, and properly document all outreach.
Insurance & Prior Authorizations :
Verify insurance coverage and assist with prior authorization requests.
New Patient Inquiries :
Respond to new inquiries and referrals within

5 minutes

as a critical performance expectation.
Patient Support:

Assist with general patient questions and appropriately route clinical or medication-related concerns to the appropriate team member.
Administrative Support:

Handle day-to-day front desk and general healthcare administrative tasks.
Team

Collaboration:

Participate in daily Zoom meetings and work closely with the practice team.
Patient Engagement:

Comfortably address basic patient concerns or hesitations over the phone when needed.

Performance Goals

Maintain prompt and consistent response to incoming calls.
Respond quickly to new patient inquiries and referrals.
Improve patient attendance through consistent follow-ups and reminders.
Support the practice's growth goal of reaching

100 patients per month.
Maintain accurate and timely documentation of patient interactions.

Requirements

Requirements

Previous experience in a

psychiatry, behavioral health, or mental health practice is required.
HIPAA trained/certified.

Experience with healthcare administration, patient coordination, or medical front desk support.
Comfortable communicating directly with patients and handling inquiries beyond appointment scheduling.
Strong spoken and written English communication skills.
Excellent organization, attention to detail, critical thinking, and problem-solving skills.
Consistent, accountable, and highly reliable.
Experience using EHR systems;

Valant experience is preferred but not required.

Experience with

Cover My Meds  and/or Ring Central is a plus.
Comfortable learning new systems and adapting to changing workflows.
Must be available to work during the required CST business hours.

Nice to Have

Spanish-English bilingual skills.
Experience handling patient concerns, hesitations, or basic objections over the phone.
Prior authorization and insurance verification experience.

Experience & Background

Medical degree or license is not required.
Previous Virtual Assistant experience is preferred but not required.
Relevant experience in healthcare administration, patient coordination, medical front desk, or a similar patient-facing healthcare role is required.

Basic requirements

Must be proficient in speaking and writing English very clearly
Must have…