Medical Virtual Assistant - Lab Results & Patient Coordination

Description

Job Title:

Medical Virtual Assistant — Lab Results & Patient Coordination
Position Type:
Full-Time

Work Hours:

9:00 AM – 6:00 PM Eastern Time, with 1-hour unpaid lunch break
Work Days:
Monday to Friday
Salary: $5 - $6 hourly depending on experience
Workplace:
Remote
Preferred Candidate

Location:

Philippines or Latin America
About the Client & Role  Our client is a well-established  primary care medical practice  with three locations on Long Island, New York. The practice has 10 providers, approximately 40 staff members, and serves a high patient volume across its locations.
They are seeking a highly capable  Medical Virtual Assistant — Lab Results & Patient Coordination  to support lab and imaging results follow-up, EHR documentation, patient communication, scheduling, and clinical administrative coordination.
This role is ideal for someone with a strong  Medical Assistant background , clinical understanding, excellent communication skills, and confidence speaking directly with patients. The VA will communicate provider-reviewed lab or imaging results and instructions to patients, coordinate follow-up appointments, assist with testing or referral instructions, and document all patient interactions in the EHR.
This is not a clinical interpretation role. Providers will review results and document clinical direction in the patient chart. The VA must be able to understand the provider’s documented instructions, communicate them accurately to patients, and recognize when a patient needs an appointment or direct provider follow-up.

Scope of Work / Responsibilities  Lab & Imaging Results Follow-Up   Review provider-documented instructions related to lab and imaging results.
Contact patients to communicate provider-reviewed results and instructions clearly and professionally.
Help patients understand next administrative steps based on the provider’s documented direction.
Recognize when the patient should be scheduled for an appointment or directed back to the provider.
Avoid independently diagnosing, interpreting results, recommending treatment, or giving medical advice.

Patient Communication & Scheduling   Speak directly with patients regarding provider instructions, follow-up needs, testing, referrals, and appointment coordination.
Communicate clearly and patiently, especially with elderly patients.
Schedule follow-up appointments when requested by the provider.
Assist with coordinating additional testing, referrals, repeat labs, imaging, or other follow-up needs based on provider direction.
Maintain professional, calm, and accurate communication by phone.

EHR Documentation & Clinical Administrative Support   Document patient interactions accurately in AdvancedMD.
Update patient charts with communication notes, scheduling updates, follow-up actions, and related administrative details.
Ensure documentation is clear, complete, and aligned with the provider’s instructions.
Maintain confidentiality and follow healthcare documentation standards.
Support clinical administrative workflows as assigned.

Escalation & Provider Coordination   Identify when patient questions or concerns require provider review.
Escalate clinical questions, unclear instructions, patient concerns, or situations outside administrative scope.
Coordinate with providers and internal team members to ensure patient follow-up is completed properly.
Support a smooth workflow between provider review, patient communication, scheduling, and documentation.

Tools You’ll Use   AdvancedMD
Ooma phone system
Email and phone communication tools
EHR documentation workflows
Internal practice communication systems

Requirements

Experience Requirements    Medical Assistant Experience Required | Primary Care Experience A Plus:  Medical Assistant Experience is Required.…