IT Administrator

Location:

Sant Just Desvern, Barcelona, Spain (08960)

Bunge has an exciting opportunity for an IT Administrator. In this role you will be part of a global team working on challenging, meaningful projects impacting core business activities. Since 1818, Bunge has been connecting farmers to consumers to deliver essential food, feed, and fuel to the world. Bunge is committed to operating in the digital world – creating world‑class agile teams where teammates are empowered to collaborate, test, and learn.

Bunge offers a strong compensation and benefits package, generous paid time off program, flexible work arrangements, and opportunities to progress. Our hybrid work environment provides a balance of in‑office and remote work.

The IT Administrator is a highly knowledgeable and experienced professional who plays a vital role in ensuring the seamless operation and continuous improvement of Bunge’s Business Technology (BT) services at local level. This individual will support and manage various aspects of BT operations, including application and operating system support, vendor management, and project implementation. This role demands strong technical expertise, exceptional problem‑solving abilities, and a proactive approach to identifying and addressing potential BT challenges.

• Hardware Support:
  Install, configure, troubleshoot, repair, and replace desktops, laptops, printers, mobile devices, and other peripherals; may also include server and network device support depending on the specific role.
• Software Support:
  Install, configure, and troubleshoot operating systems, applications, and software updates; resolve application errors and assist users with software usage.
• Network Support:
  Troubleshoot basic network connectivity issues.
• User Onboarding/Offboarding:
  Set up new user accounts, configure equipment for new hires, and reclaim equipment from departing employees.
• Documentation and Knowledge Management:
  Create and maintain documentation such as standard operating procedures (SOPs) and knowledge base articles to facilitate issue resolution and knowledge sharing.
• Vendor Management:
  Coordinate and manage relationships with contractors, vendors, and MSPs; handle procurement processes, oversee invoice processing, and ensure timely delivery of services.
• Incident and Request Management:
  Utilize ticketing systems (Service Now) to track, manage, and resolve user requests and technical issues.
• Meeting Room Support:
  Set up and maintain meeting room technology, including audio/visual equipment and video conferencing systems.
• Project Work:
  Lead and/or participate in local business & BT infrastructure projects such as upgrades, migrations, and new deployments.
• BT Asset Refresh Management:
  Plan and execute timely refreshes of BT assets, including laptops, desktops, servers, and networking devices, ensuring optimal performance and productivity.

• Bachelor’s degree or equivalent in Computer Science, Information Technology, or a related field.
• 2+ years of proven experience in an IT support role, demonstrating a strong understanding of IT operations, infrastructure management, and service delivery.
• Proven ability to lead and manage IT projects.
• Excellent communication and interpersonal skills.
• Expertise directly impacts the efficiency and reliability of BT systems and services, influencing productivity of end‑users and business operations.
• Effective collaboration with stakeholders, vendors and business users to ensure alignment and successful outcomes.
• Problem‑solving and technical skills are essential for minimizing system downtime, mitigating risks, and maintaining secure and productive BT services.
• Deep understanding of ITIL framework and best practices.
• Strong understanding of BT asset management principles.
• Clear communication of complex technical information to non‑technical users; strong written and verbal communication skills.
• Teamwork and collaboration: work effectively with colleagues, share knowledge, and contribute to a team environment.
• Customer service: provide friendly, professional, and empathetic service to clients, building rapport and managing expectations.
• Adaptability: adjust to changing priorities, new technologies, and different client environments.
• Technical competencies:
  Hardware expertise, networking fundamentals, operating system proficiency, software troubleshooting, cybersecurity awareness, and mobile device management.

• We Are One Team – Collaborative, Respectful, Inclusive
• We Lead The Way – Agile, Empowered, Innovative
• We Do What’s Right – Safety, Sustainability, With Integrity

If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #Proudto Be Bunge .