Business & Service Consultant hybrid

The Company

Our customer is a multinational that operates all over the world for more than 39 years and is one of the worldwide specialists and leader in Laundry ERP. They will hire the selected candidate as an internal and permanent employee.

They are looking for a Business & Service Consultant who will be responsible for supporting customers during project implementation as well as after go‑live. The role combines project execution, customer consultancy, software knowledge, and service ownership.

• Minimum of 4 years working in ERP/vertical implementation and L2/L3 support.
• Demonstrated experience working with ERP/CRM/vertical customer support, software support or consultancy experience.
• Familiar with project management (Prince2/PMP).

• Experience in ABS products and/or production, hospitality or textile rental industry experience.
• Laundry industry processes knowledge.
• Familiar with BI, SQL, web/portal, mobile apps, and UHF/RFID.
• Prince2/PMP experience.

• Service and support: manage and resolve support cases by coordinating with teams and customers.
• Project and consultancy: manage projects by overseeing deadlines, documentation, and coordination among teams and clients, ensuring training, monitoring, and a smooth transition between phases.
• Communication and ownership: take ownership of assigned work, proactively communicate with customers and internal stakeholders while scaling risks on time, convey decisions clearly and professionally, and build customer trust through reliable follow‑up.

• English: B2/C1 fluent.
• Spanish: B2/C1 fluent.

Madrid. European Union citizen; otherwise, a valid job permit is mandatory.

A very competitive salary package.

Hybrid (2 days remote; 3 days on site).