2nd Level Support Engineer

BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.

We are looking for a technically skilled 2nd Level Support Engineer with experience in troubleshooting complex IT environments and supporting retail/POS infrastructures.

Your tasks:

• 2nd level support for complex incidents and service requests.
• Incident analysis, troubleshooting, and root cause identification.
• Coordination with 3rd level support, vendors, and external service providers.
• Installation, configuration, and support of POS systems and peripheral devices.
• Software deployment, rollout support, and system maintenance.
• Documentation and knowledge base maintenance.
• Monitoring ticket progress and ensuring service quality and SLA compliance.

What we offer:

• Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
• Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.
• Look into the future: Work with the latest technologies and the constant innovations.
• Find the balance: Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration.
• Feel well taken care of: We provide you a company healthcare program.
• Unplug and relax: 30 days of vacation.

What you bring with you:

• Strong troubleshooting and analytical skills in hardware, software, and network environments.
• Experience with Windows systems;
  Linux knowledge is an advantage.
• Knowledge of network technologies (LAN/WAN/WLAN, DHCP).
• Experience with software deployment and package management using SCCM.
• Experience supporting mobile devices (Android / Windows CE).
• Experience in planning and executing software rollouts.
• Ability to analyze, prioritize, and resolve escalated incidents within SLA requirements.
• Experience working with ticketing and ITSM systems.
• Good communication and coordination skills in cross-functional environments.
• Fluent German and English language skills (written and spoken).

Nice to have:

• Experience with GK Software / retail POS systems.
• Engineering experience in client or POS environments.
• Knowledge of SD-WAN environments.
• Experience with retail hardware (POS systems, scanners, printers, access points).