Change Management & Salesforce Adoption Consultant

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Change Management & Salesforce Adoption Consultant.

We are looking for a Change Management and Digital Adoption Consultant based in Madrid, available to work on‑site at our client's offices. In this role, you will co‑create and deploy communication, training, and on‑site support plans for a major Salesforce implementation project. Working in coordination with the project’s methodological lead, you will be the visible face, the connecting bond, and the driving force behind user adoption and change management.

• Communication Plan Execution:
  Draft, design and launch internal communication content (newsletters, infographics, teaser updates) to keep users informed and motivated throughout the transition.
• Training & Capability Building:
  Create agile training materials (quick guides, visual manuals, short videos) and deliver engaging on‑site workshops and training sessions for platform users.
• On‑Site Support & Resistance Management:
  Provide hands‑on support at the client’s offices to resolve daily user queries, mitigate tool resistance through close interaction and gather direct on‑the‑ground feedback.
• Methodical Tracking:
  Report structured progress on training plans, session attendance, and key user blockers or feedback detected on the floor.
• Change Champions Facilitation:
  Directly support and engage identified super‑users (Change Champions) within the client’s organization, ensuring they have the tools needed to assist their peers.

• Location & Availability:
  Availability to work 100% on‑site (Madrid) at the client’s offices during specific phases or key milestones of the project.
• Role
  
  Experience:
  
  3-5 years of proven experience executing change management plans, digital adoption strategies, or internal training/communication initiatives within technology implementation projects.
• Salesforce Foundation:
  Functional knowledge of the Salesforce ecosystem (navigating the platform, understanding object logic, standard business processes, and basic reports/dashboards).
• Communication & Interlocution:
  Exceptional public speaking, group facilitation and writing skills, with a proven ability to act as a functional liaison between final users and technical methodologies.
• Delivery & Execution Focus:
  Highly organized, methodical and proactive profile focused on everyday delivery, tracking project KPIs and resolving friction in fast‑paced environments.
• Languages:
  
  Full professional proficiency in English is a plus.

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, ...).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.