IT O&L System Lead | Pharma; remote from or Portugal

We are looking for an IT O&L System Lead to ensure the operational excellence, stability, and compliance of a group of systems and applications within a global IT environment.

In this role, you will oversee day-to-day system operations, ensuring compliance with IT standards and coordinating activities across business and IT teams. You will combine IT Service Management practices with a solid technical understanding of infrastructure, cloud, databases, networking, and data platforms, while supporting system transitions, enhancements, and lifecycle management.

• Monitor SLAs, access and identity controls, audit trails, and other operational requirements.
• Ensure operational compliance and maintain the required system documentation.
• Coordinate backup, recovery, disaster recovery testing, and infrastructure patching activities.
• Manage incidents, problems, and changes throughout the system lifecycle.
• Implement small software enhancements and configuration changes.
• Coordinate software management and system-related activities across IT and business teams.
• Collect, assess, and process demands from business users.
• Work with Infrastructure teams on system remediation, migration, replacement, and decommissioning.
• Coordinate system archiving and retirement activities.
• Support the onboarding of systems from functional areas into the EOC.
• Oversee knowledge transfer, shadowing, and reverse-shadowing during system transitions.
• Communicate transition progress and results to the EOC reporting team.
• Contribute to continuous improvement and operational excellence across assigned systems.

• 2+ years of experience as a System Lead or in a similar IT operations/support role.
• Solid understanding of IT infrastructure, including databases, servers, cloud platforms, and networking.
• Knowledge of IT Service Management and ITIL principles; ITIL v3/v4 Fundamentals certification.
• Working knowledge of AWS services such as Glue, PySpark, Lambda, S3, SNS, Step Functions, and Airflow.
• Knowledge of data transformation and modelling using Snowflake and dbt.
• Advanced Python and SQL skills.
• Knowledge of Infrastructure as Code, particularly AWS CDK or Cloud Formation.
• Understanding of CI/CD tools such as Jenkins, AWS Code Pipeline, and AWS Code Build.
• Familiarity with data integration tools such as Snap Logic.
• Experience with Incident, Problem, and Change Management.
• Strong organizational, communication, and stakeholder management skills.
• Customer-oriented approach and ability to work effectively within international teams.
• Excellent English, both written and spoken.

• Previous experience supporting systems in a regulated environment.
• Broader IT technical support experience covering hardware, software, networking, and databases.
• Experience coordinating system migrations, transitions, or decommissioning activities.
• Familiarity with multicultural and globally distributed organizations.
• Additional languages such as German, Japanese, Mandarin, or Spanish.
• ITIL certification beyond Fundamentals.

• 08h-17h from Monday to Friday (flexible)
• 4 days by remote, 1 day office work (every thursday)

• Salary package based on your profile.
• Ticket restaurant included in-office hours.
• Flexible compensation plan (free of income tax) where we provide you with medical insurance, public transport ticket and childcare check.
• Discounts in gym network.
• Training catalogue.

Our goal is that you are well in every way!