German-Speaking Technical Support Advisor

German-speaking role in Spain (remote). €22,500 per year (gross).

• Location:
  
  Spain (remote)
• Work model:
  Work From Home
• Languages:
  
  German
• Salary: €22,500 per year (gross)
• Start: ASAP
• Relocation: not offered for this role

• Private Health Cover
• Paid Training
• Work From Home

Closer Hire is partnering with a leading global customer experience provider to recruit German-speaking Technical Support Advisors for a fully remote role within Spain. This opportunity is ideal for candidates with a technical mindset who enjoy helping customers, solving problems, and working in an international, fast-growing environment. You will support dealers and end users, delivering high-quality technical assistance while contributing to a positive and professional customer experience.

• Act as the first point of contact for dealers and end users via phone and email
• Troubleshoot technical issues and provide clear, accurate solutions
• Educate customers on product usage, updates, and best practices
• Create, manage, and follow up on support tickets to ensure resolution
• Collaborate with internal teams to handle complex or escalated cases
• Maintain accurate customer records and documentation in internal systems
• Ensure service quality, professionalism, and adherence to support procedures

• Fluent or bilingual
• German (C1/C2) with advanced English
• Minimum 2 years of experience in customer service or technical support
• Strong communication and active listening skills
• Ability to take ownership of cases and drive them to resolution
• Comfortable working in a customer-facing, problem-solving environment
• Organized, detail-oriented, and confident using support tools and systems
• Motivated, adaptable, and eager to learn
• Currently based in Spain
• Comfortable working independently in a remote environment

€22,500 per year (gross)

One honest note on Barcelona: rents are higher than in Lisbon or Sofia, so budget accordingly when you weigh up the package.

• Fully remote position from anywhere in Spain
• Full-time permanent contract (39 hours/week)
• Fixed schedule:
  Monday to Friday, 09:00 – 18:00 Performance-based bonus
• Fully paid training and structured onboarding
• Continuous learning, upskilling, and career development programs
• International and multicultural work environment
• Opportunity to develop your technical support expertise while working from home

Spain needs little selling: the climate, the food, and cities that stay alive late. Barcelona has a deep international jobs market, so this is rarely a one-role move.

• A short introductory call with Closer Hire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

Closer Hire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.