Entry-Level SAP HCM​/SuccessFactors Help Desk Support Technician

We are considering candidates with no prior SAP experience
, recent IT graduates, Junior IT professionals, Key Users looking to make the step up into becoming an SAP HCM/SF Support Technician, or even those who already have a few years of SAP/SF experience. If you already have a couple of years of SAP experience (as either a consultant or key user/super user), this would be perfect as the client also has more senior positions in the team too;

so we are open to receiving applications from candidates at all experience levels from entry level to senior level.

Our end-client, a well known Retail company in Spain, has an office in Barcelona. They are currently offering a rare and exciting career opportunity. This is an entry-level position (however, they also have more senior level positions open in the team too), where unlike most clients, our client is willing to hire candidates with no previous SAP experience and will train you to become a SAP Support Technician/Analyst specialising in the HCM (Human Capital Management) and Success Factors modules.

We are looking for candidates who are pro-active, ambitious and motivated to develop a career as an SAP Support Technician - SAP is the world's number one ERP system! This is a unique and fantastic opportunity (the likes of which does not come around often), for someone looking to start a career in SAP from scratch.

Essential:

• Must have one of the following:
• University Degree (in IT/Computer Science or a similar subject)
  OR
• Experience in 1st/2nd/3rd Level IT Support or IT programming OR
• A couple of years of SAP experience either as a key user/super user or consultant/support analyst
• Positive attitude and eagerness to learn
• Pro-active
• Strong communication skills
• Good organisation skills
• Ability to work in a team environment, effectively interacting with others
• Must be results oriented and demonstrate a can-do' attitude - adaptability, flexibility and resourcefulness

• Must be strong in German (minimum B2 Level). This is a German speaking job and all training and daily interactions with colleagues will be in German,
• Must be strong in English (minimum B2 Level).

• You strengthen our international team, working with the SAP system focusing on the HCM (Human Capital Management) and Success Factors modules.
• You work on tickets and other tasks related to operational processes
• You support our Key users and Business Solutions Experts - colleagues from all companies within the Group - with troubleshooting of incidents, solving problems and implementation of software changes.
• You prioritize, analyze, document and process incoming incident tickets.
• Your activities also include close cooperation with the specialist departments and the internal and external development departments.
• If necessary, you train the local support departments with specially created training sessions.
• Continuous optimization of the support and operations processes is one of the focus points on your day-to-day work.
• You handle proactive and reactive problem management to avoid long-term disruptions in the SAP System.
• You collaborate with other departments, document new processes and help to transfer the acquired know-how to other team members.
• You are the service contact person for application support

• The company has a hybrid working model - up to 12 remote days per month.
• You…