Collections Specialist; Bilingual English​/Spanish Remote

Puesto: Collections Specialist (Bilingual English/Spanish) | Remote
Location: Azcapotzalco

We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team.
This role is ideal for professionals with strong third-party collections experience who are confident handling difficult conversations, negotiating payment arrangements, and working in a fast-paced, target-driven environment.  We are looking for candidates with excellent English communication skills, strong objection-handling abilities, and a solid understanding of collections compliance and FDCPA regulations.
If you are motivated by performance, enjoy helping resolve accounts professionally, and are looking for a long-term remote opportunity with growth potential, we would love to hear from you.

Compensation & Contract Structure
Independent Contractor
$260–$270 USD paid weekly
Plus performance-based commission opportunities

Key Responsibilities
Handle inbound and outbound collections calls professionally and efficiently
Negotiate payment arrangements and resolve delinquent accounts
Maintain consistent follow-up communication with customers
Accurately document all account interactions and updates
Ensure full compliance with FDCPA and collections regulations
Meet and exceed individual and team performance goals
Maintain professionalism and composure during challenging conversations

What We Offer
Remote work opportunity within Mexico and Colombia
Competitive weekly compensation in USD
Uncapped commission structure
Growth and advancement opportunities
Supportive, performance-driven team culture
Ongoing training and coaching

Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:
Windows 11 PC (Mac not supported)
12–16 GB RAM
Dual monitors
Webcam
Fibre internet with a wired connection
Backup power solution
Microsoft Teams / Office 365
Applications that do not meet the minimum technical requirements may not move forward in the process.

Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our process includes:
Resume and Prescreen Questionnaire Review
One-Way Video Interview
Live Interview
Final Interview

Please note:

This is an English-speaking role that requires strong written and verbal English communication skills.
All resumes/CVs must be submitted in English to be considered.
Applicants must be physically located in Mexico or Colombia.
Requirements
Previous BPO collections experience is required
Third-party collections experience is strongly preferred
Strong understanding of FDCPA and collections compliance regulations
Excellent English communication skills, both spoken and written
Fluent Spanish communication skills
Strong negotiation and objection-handling abilities
Goal-oriented mindset with the ability to meet performance targets
Previous remote/work-from-home experience preferred
Must be permanently based in Mexico or Colombia
Must meet all technical requirements listed above