Dispatch Coordinator; Remote

Puesto: Dispatch Coordinator (Remote)
Role

Summary:

Join AMB Logistics as a Dispatch Coordinator, a pivotal role who will be the frontline representative in a dynamic company. This role is a highly organized and detail-oriented position responsible for scheduling and tracking of freight in Mexico, US, Canada (including cross-border routes). You will ensure operational excellence through precise shipment tracking, carrier management, and strict adherence to documentation protocols, acting as a crucial link between shippers, carriers, and customers.

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Key Responsibilities:

- Improve the shipment lifecycle management by coordinating pick-ups and deliveries, ensuring all data matches according to customer’s requirements.

- Ensure proactive tracking along with timely communication by monitoring shipments and providing transparent updates to internal and external clients.

- Negotiate and manage any dispute resolution of any on-road issues, including lumper fees, detentions and layovers.

- Establish and maintain carrier relations by negotiating rates and secure capacity using tech-driven tools.

- Obtain, validate and maintain accurate records of shipping documents and transactions.

- Collaborate with team members to optimize operational processes.

- Support in handling inquiries from potential clients and converting them to confirmed orders.

- Focusing on optimizing daily workflows, reducing costs, and increasing efficiency in supply chains.

Requirements:

- Bachelor’s degree in a relevant field (preferred).

- 2-3+ years of proven relevant logistics experience.

- Bilingual (Spanish/English) for cross-border operations. Advanced English written and verbal required (90%).

- Proficiency in transportation management system software.

- Demonstrated expertise with Word, Excel and other Office suite applications.

- Excellent verbal and written communication skills, demonstrating professionalism in all interactions in order to resolve issues.

- Strong collaboration, teamwork, leadership and organizational skills.

- Ability to work under pressure and independently while managing multiple priorities in a fast-paced environment.

- Ability to interpret a variety of instructions provided in written, oral, diagrammatic, or schedule form.

- Analytical and reasoning skills for escalation to supervisor/leadership

- Strong multitasking, prioritization, communication, and problem-solving abilities are essential to handle urgent, changing logistics situations.

Nice to Haves:

- Experience working in a remote setup.

- Familiarity with freight load boards.

- Drayage experience in Mexico and USA is a big plus.

If you are passionate about logistics, possess exceptional organizational skills, and are eager to join a growing company, we encourage you to apply.