Customer Service Dispatcher

I’m helping  Ritehaul Logistics  find a top candidate to join their team  full-time  for the role of  Dispatcher - Contenedores en Miami, FL  .
You'll optimize fleet productivity and streamline container logistics through strategic dispatching.

Compensation:
USD 500 - 800/month
+ Bonuses (up to 5% of base compensation)

Location:

Remote (anywhere)

Mission of Ritehaul Logistics:
"Simplify port-to-door container transportation through reliable, transparent, and technology-driven logistics solutions."

What makes you a strong candidate:
You have +2 years  experience in Dispatch coordination.
You are  proficient  in Transportation management system, Microsoft Teams, Microsoft 365, Logistics, Google Workspace.
English - Conversational
Spanish - Fully fluent

Responsibilities and more:
Requirements:
Minimum 2 years of experience dispatching container drayage trucks in the United States.

Experience with Port of Miami, Port Everglades, or similar marine terminals preferred.
Strong understanding of container logistics, terminal appointments, empty returns, pre-pulls, demurrage, and per diem.
Experience using a TMS (Port Pro experience is a plus).
Ability to coordinate 20+ drivers while maintaining high service levels.
Strong problem-solving and decision-making skills under pressure.
Excellent organizational and multitasking abilities.
Fluent Spanish is required.
Intermediate to advanced English (written and spoken).
Stable high-speed internet connection.
Quiet home office suitable for phone calls and meetings.
Available to work Monday–Friday during U.S. Eastern Time business hours.
Proficient with Microsoft Office, Google Workspace, Microsoft Teams, and Whats App.

Responsibilities:
Build and manage daily dispatch plans for company drivers.
Maximize fleet productivity by planning drivers for two local moves per day whenever feasible.
Schedule and coordinate terminal appointments.
Plan pre-pulls for next-day highway deliveries.
Monitor driver progress throughout the day and proactively resolve operational issues.
Coordinate with customer service regarding appointment availability and customer commitments.
Minimize empty miles and maximize revenue-producing moves.
Monitor container Last Free Days (LFDs) to avoid unnecessary storage charges.
Ensure empty containers are returned promptly to prevent per diem.
Communicate with terminals, warehouses, customers, and drivers as needed.
Reassign loads and adjust routes when operational conditions change.
Maintain accurate load statuses and notes in the TMS.
Escalate operational issues before they impact customer service.
Work closely with the Operations Manager to improve fleet utilization and service quality.
Identify opportunities to improve dispatch efficiency and operational processes.

What Success Looks Like:
Drivers consistently complete productive daily schedules.
Minimal missed appointments.
Reduced demurrage and per diem charges.
High on-time pickup and delivery performance.
Drivers spend less time waiting and more time generating revenue.
Dispatch decisions are proactive instead of reactive.
Clear communication with drivers, customers, and internal staff.
Accurate and timely updates in the TMS.

Bonus

Qualifications:

Experience with Port Pro.
Experience dispatching 20–50 trucks.
Knowledge of Miami port operations.

Experience with EMODAL, Silo, or terminal appointment systems.
Familiarity with FMCSA Hours of Service regulations.
Previous experience as a container truck driver is a strong plus.

Your potential leader:
~ Oscar Gonzalez

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