Account Specialist​/SaaS

Location: San Lorenzo Tenochtitlán

We are looking for an Account Specialist with proven experience in SaaS sales. If you have strong commercial skills, customer service orientation, and the motivation to grow within a global technology company, this role is ideal for you.

Responsibilities

- Manage an existing customer portfolio, focusing on renewals and upsell opportunities.
- Build long-term relationships by understanding customer needs with a consultative approach.
- Identify and use the most effective virtual channel to engage with clients.
- Close renewal opportunities within the established cycle.
- Use CRM (Salesforce) to track progress, generate insights, and manage opportunities.
- Identify growth opportunities and contribute to the commercial strategy of the region.
- Ensure high levels of customer retention and satisfaction.

Requirements (Mandatory)

- Proven experience in SaaS sales (minimum 1 year).
- Experience in renewals, upsell, subscriptions, or managing recurring accounts.
- Demonstrated ability to handle high volumes of accounts (200+).
- Proficiency in CRM tools (preferably Salesforce).
- Excellent communication skills in Spanish and English (oral and written).
- Goal-oriented profile with resilience, strong organization, and the ability to work under pressure.
- Strong digital skills and the ability to learn quickly.

Offer

- Competitive base salary.
- Unlimited commissions, directly linked to your performance.
- Hybrid model (home office + office).
- Superior benefits, including:
- Major medical insurance
- Life insurance
- Meal vouchers or food allowance
- Additional vacation days
- Continuous training and development within the SaaS industry.
- Expansion project with real opportunities for professional growth.