Merchant Consultant Representative - English

Overview

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk‑taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We’re a “best of both worlds” kind of company.

We’re big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

• Re‑engage former merchants with cold calls to close, retain, and grow deals.
• Optimize campaigns to drive revenue and keep businesses thriving.
• Build strong relationships by understanding each merchant’s unique business.
• Problem‑solve questions and ensure campaigns run smoothly.
• Hit and exceed sales targets while making merchants smile.

• Native/Bilingual English speaker (spoken and written).
• Success in a sales environment (cold‑calling and upselling? Bonus points!).
• Experience supporting merchants or customers.
• Problem‑solving, analytical, and customer service skills.
• Attention to detail and the ability to multitask like a pro.
• Strong negotiation and relationship‑building skills with patience and integrity.
• Adaptability—you think fast and tackle challenges head‑on.
• Excellent communication skills (written and oral).
• Experience with Salesforce or other CRMs (a plus).

• Hands‑on training to level up your sales game.
• Fun
  , collaborative culture that celebrates your wins.
• Real impact
  —helping local businesses thrive!
• Flexible working
  :
  Work from our Valencia office, with remote flexibility.
• A fun office environment
  :
  Our centrally located Valencia office boasts an open‑plan layout, great coffee, a Play Station, and regular team events (including after‑work gatherings and wellness activities).
• Internet allowance
  :
  We’ll cover some of your expenses for home working.
• Edenred Card
  to spend on your lunches.
• Private Health Insurance
  .
• Monthly discounts on Groupon
  :
  Get exclusive offers through the Groupon app.