Junior Account Manager Long Tail - France

About the Role

We are looking for a customer-focused and results-driven professional to join our Account Management Team  a Junior Account Manager, you will play a key role in driving customer satisfaction, retention, growth, and margin across an existing portfolio of accounts.

In this role, you will manage a portfolio of long-tail (LT) customers across the French market, helping clients maximise the value they receive from Perk while identifying opportunities to expand their business with us.

• Own and manage a portfolio of long-tail customers across the French market.
• Build strong relationships with key stakeholders and decision‑makers responsible for their company's travel program.
• Develop a deep understanding of your customers' businesses and proactively identify opportunities to improve their experience with Perk.
• Drive account growth by identifying and securing upsell, cross‑sell, and expansion opportunities.
• Become a trusted advisor and product expert, consistently meeting or exceeding quarterly growth targets.
• Leverage data and analytics to deliver impactful business reviews, reports, and presentations to stakeholders.
• Identify recurring customer challenges and proactively develop long‑term solutions.
• Act as a key liaison between customers and internal teams to ensure a seamless customer experience and successful product adoption.
• Effectively prioritise activities and manage your portfolio to maximise commercial impact.

• Native or near‑native French proficiency (spoken and written) and fluent English is required.
• Previous experience in Account Management, Customer Success, or another customer-facing commercial role.
• Strong communication, presentation, and relationship-building skills.
• Ability to engage confidently with stakeholders across different levels of an organisation.
• Strong prioritisation, organisation, and time management skills.
• Commercial mindset with a proven ability to drive growth while maintaining high customer satisfaction.
• Analytical skills with the ability to translate data into actionable business insights and recommendations.
• Self‑motivated, proactive, and comfortable managing a high-volume portfolio.
• Experience in SaaS, technology, or travel‑tech environments is highly preferred.

• Receive competitive compensation and equity ownership in Perk.
• Rest and recharge with our generous allocation of vacation days plus public holidays.
• Take control of your physical health with your choice of private healthcare or a gym allowance.
• Know that your loved ones are protected financially through Life Insurance if the worst were to happen.
• Join our unforgettable Perk events, including our spectacular annual summer party.
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to therapy and coaching sessions for you and your loved ones.
• Make your money go further with our flexible compensation plan.
• Focus on your family with 17 weeks' paid parental leave during your child’s first year.
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.
• Broaden your horizons with up to 20 'Work from Anywhere' days per year.
• Nurture your language skills with real-life English, Spanish, and Catalan lessons.
• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years.
• Let us help you move to one of our hubs with relocation support.

• Talent Acquisition Interview – 30 minutes virtual.
• Assessment Interview – 60 minutes in‑person.
• Values interview – 30 minutes virtual.

AI is embedded in how we work across every function. The tools you'll use day‑to‑day are AI‑enabled, so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesize information, and cut through shadow work – the invisible tasks that pull people away from the work only they can do – so you can focus on relationships and outcomes.

We don't expect you to be an AI expert, but we do expect you to be…