Account Manager Long Tail - France

About the Role

We are looking for a customer‑focused and results‑driven professional to join our Account Management Team  an Account Manager Long Tail, you will play a key role in driving customer satisfaction, retention, growth, and margin across an existing portfolio of accounts.

In this role, you will manage a portfolio of long‑tail (LT) customers across the French market, helping clients maximise the value they receive from Perk while identifying opportunities to expand their business with us.

• Own and manage a portfolio of long‑tail customers across the French market.
• Build strong relationships with key stakeholders and decision‑makers responsible for their company’s travel program.
• Develop a deep understanding of your customers’ businesses and proactively identify opportunities to improve their experience with Perk.
• Drive account growth by identifying and securing upsell, cross‑sell, and expansion opportunities.
• Become a trusted advisor and product expert, consistently meeting or exceeding quarterly growth targets.
• Leverage data and analytics to deliver impactful business reviews, reports, and presentations to stakeholders.
• Identify recurring customer challenges and proactively develop long‑term solutions.
• Act as a key liaison between customers and internal teams to ensure a seamless customer experience and successful product adoption.
• Effectively prioritise activities and manage your portfolio to maximise commercial impact.

• Native or near‑native French proficiency (spoken and written) and fluent English.
• Previous experience in Account Management, Customer Success, or another customer‑facing commercial role.
• Strong communication, presentation, and relationship‑building skills.
• Ability to engage confidently with stakeholders across different levels of an organisation.
• Strong prioritisation, organisation, and time‑management skills.
• Commercial mindset with a proven ability to drive growth while maintaining high customer satisfaction.
• Analytical skills with the ability to translate data into actionable business insights and recommendations.
• Self‑motivated, proactive, and comfortable managing a high‑volume portfolio.
• Experience in SaaS, technology, or travel‑tech environments is highly preferred.

• Competitive compensation and equity ownership in Perk.
• Generous vacation days plus public holidays.
• Choice of private healthcare or a gym allowance.
• Life insurance to protect your loved ones financially.
• Unforgettable Perk events, including an annual summer party.
• Wellbeing support through Spring Health, providing therapy and coaching sessions.
• Flexible compensation plan.
• Seventeen weeks’ paid parental leave during your child’s first year.
• Sixteen paid hours per year to volunteer for charitable causes.
• Up to twenty "Work from Anywhere" days per year.
• Language lessons in real‑life English, Spanish and Catalan.
• Four‑week, fully paid sabbatical after five years.
• Relocation support to move to one of our hubs.

AI is embedded in how we work across every function. The tools you’ll use day‑to‑day are AI‑enabled, so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesize information, and cut through shadow work – the invisible tasks that pull people away from the work only they can do – so you can focus on relationships and outcomes.

We don’t expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgement: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.

We’ll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.

At Perk, we take an IRL‑first approach to work, where our team works together in‑person three days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately make us a great place to work.

For certain roles, we can help with relocation from anywhere in the world. English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.