Account Manager SMB - France

About the Role

We are looking for a customer‑oriented and result‑driven candidate to join our Account Management Team. As an Account Manager at Perk, you will be actively contributing to our continued customer satisfaction and working to increase growth and margin within existing accounts. In this role you will be responsible for a portfolio of small and medium sized accounts within the French market.

You must possess a genuine hunger to navigate your accounts in a fast‑changing, hyper‑growth environment, be ready to roll‑up your sleeves and work hard.

• Own a portfolio of SMB customers and develop a high level of customer engagement with your contact and key decision makers within your accounts.
• Gain a deep understanding of your customers’ business and be able to leverage this information to ensure that the customer maximises their usage of Perk.
• Identify growth opportunities and develop your portfolio by adding new business opportunities.
• Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.
• Be an expert on the portfolio of Perk products in order to meet & exceed quarterly targets of up‑selling and cross‑selling.
• Develop strong relationships with your clients that will shape their business travel programmes.
• Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long‑term solutions.
• Act as a key contact between the internal Perk teams and the Account Management Team, to ensure product integrations during roll‑outs are as smooth as possible.
• Effectively prioritise your time in order to maximise impact in key business areas.

• Native or near native level of French
  . A fluent level of English as well.
• Minimum 2 years of account management or customer success experience.
• Background within a SaaS or travel‑tech business is highly preferred.
• Outstanding presentation & communication skills and the ability to build deep relationships.
• Great prioritisation and time management skills.
• Result oriented mindset while keeping customer satisfaction as your top priority.
• Great ability to analyse and translate data for your customers.

• Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem‑solving methodology.
• Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
• Focused and determined:
  You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around.
• You seek feedback early and often and are open to both give and take constructive criticism.

• Competitive compensation and equity ownership in Perk.
• Generous allocation of vacation days plus public holidays.
• Choice of private healthcare or a gym allowance.
• Life Insurance to protect your loved ones financially.
• Annual summer party and other unforgettable Perk events.
• Well‑being partner with fast, comprehensive access to therapy and coaching sessions.
• Flexible compensation plan.
• 17 weeks’ paid parental leave during your child’s first year.
• 16 paid hours per year to volunteer for charitable causes.
• Up to 20 “Work from Anywhere” days per year.
• Language lessons in English, Spanish and Catalan.
• Four‑week fully paid sabbatical after 5 years.
• Relocation support for moving to one of our hubs.

• Talent Acquisition Interview – 30 minutes, virtual.
• Assessment Interview – 75 minutes, in‑person.
• Values Interview – 30 minutes, virtual.

AI is embedded in how we work across every function. The tools you’ll use day‑to‑day are AI‑enabled, allowing you to move faster and spend more time on the work that matters. You should be curious and intentional about AI, know when it helps, verify its outputs, and know when to rely on your own expertise.

We adopt an IRL‑first approach. Team members collaborate together in person three days a week. This role requires you to be within commuting distance of one of our hubs. We believe that meeting in real life enhances connectivity, productivity, creativity and overall workplace culture.

For certain roles we can help with relocation from anywhere in the world. English is the official language at the office. Please submit your resume in English.

Perk is a global company with a diverse customer base. We are an equal opportunity employer and welcome applications from all qualified individuals regardless of how you look, where you’re from, or anything else that makes you, well, you.