Genesis Service Managergenesis Of Corona

Genesis Service Manager

We are seeking an experienced and customer-focused Service Manager to lead our Genesis service department. The Service Manager will oversee daily service operations, develop and coach service advisors and technicians, maintain high customer-satisfaction standards, and drive departmental profitability.

• Manage the day-to-day operations of the Genesis service department.
• Lead, coach, and develop service advisors, technicians, and support staff.
• Monitor service department performance, including labor sales, hours per RO, customer-pay revenue, and profitability.
• Ensure an exceptional luxury-vehicle ownership experience for Genesis customers.
• Handle escalated customer concerns and resolve service issues professionally.
• Maintain strong relationships with customers and encourage retention and repeat business.
• Ensure repairs are completed accurately, efficiently, and according to manufacturer standards.
• Monitor technician productivity, efficiency, and workflow.
• Work closely with the Parts Department, Sales Department, and dealership leadership.
• Ensure compliance with Genesis manufacturer requirements, dealership policies, and applicable regulations.
• Review department reports and establish goals for revenue, CSI, retention, and profitability.
• Support recruiting, training, scheduling, and performance evaluations.

• 3+ years of automotive service-management or service-advisor leadership experience.
• Previous dealership experience strongly preferred.
• Luxury or premium automotive experience is a plus.
• Strong knowledge of dealership service operations and repair processes.
• Excellent customer-service and communication skills.
• Proven ability to lead and motivate a team.
• Strong understanding of departmental financial and performance metrics.
• Valid driver's license and acceptable driving record.
• Ability to work in a fast-paced, customer-focused environment.

• Competitive salary plus performance-based incentives.
• Medical, dental, and vision insurance.
• 401(k)
• Paid time off and holidays.
• Employee vehicle/service benefits.
• Ongoing manufacturer and dealership training.
• Career advancement opportunities.

The ideal candidate is a hands-on automotive leader who understands both the business and customer-service sides of a dealership. Experience managing a high-volume service operation, improving CSI, developing employees, and increasing service retention would be highly valued

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.