Customer Service Agent – Dutch C2 - Luxury Automotive Project

Location: Getafe

Premium Automotive Sector | Hybrid – Madrid (Relocation Friendly) Madrid, Spain Hybrid work model (on‐site during training) Full‐time (39 hours/week) €20,000 gross/year Replacement contract – full time Exclusive project for a premium automotive brand Are you proficient in Dutch and considering a professional move to Madrid? Join Foundever and work on an exclusive customer service project for one of the world's most prestigious luxury and sports car brands, while building your career in a vibrant international city.

This opportunity is ideal for candidates already in Spain or open to relocating to Madrid for a stable, full‐time role in a global company. Your mission Handle and manage inquiries from high‐profile customers Identify customer needs and provide effective, tailored solutions Follow up on cases using CRM and ticketing tools Represent a premium automotive brand, ensuring the highest quality standards What we offer Replacement contract with real possibilities of continuity Full‐time position: 39 hours per week

Schedule:

Monday to Friday, 8‐hour shifts between 07:30 and 20:00 Salary: €20,000 gross per year, with growth opportunities Fully paid initial training (3 weeks) - Training schedule: 09:00 – 18:00 - On‐site in Madrid - Immediate start Relocation information This role requires residence in Madrid and availability to work on‐site during training After training, a hybrid work model applies according to project guidelines Candidates relocating from abroad should be legally eligible to work in Spain before the start date The recruitment team will guide you through the onboarding steps once selected Additional benefits Refer a Friend Program with referral bonuses Free language classes to continue developing your skills Discounts on technology and other corporate benefits Employee Experience Program with regular activities that promote team connection and well‐being What we are looking for Proficiency in Dutch.

Advanced English (minimum B2) Previous experience in customer service Strong customer orientation and team spirit

Experience with ticketing tools is a plus At Foundever, we invest in you We support your professional and personal development through a comprehensive well‐being approach:
Move Well: workout routines and healthy habits Eat Well: nutritional content and practical guides Live Well: work‐life balance, mindfulness, and stress management Do Well: social impact initiatives and volunteering Create your best moments. Join #Foundever Life. Foundever is committed to equal opportunities, diversity, and inclusion, with zero tolerance for any form of harassment or discrimination. This recruitment process supports blind CV screening.