Senior Client & Operations Advisor

Puesto: Senior Client Experience & Operations Advisor
Location: Vitoria-Gasteiz

About LiveDGAP
LiveDGAP is a global luxury transportation company specializing in chauffeur services, VIP Meet & Greet, event transportation management worldwide. We pride ourselves on delivering highly personalized service, operational excellence, and seamless experiences for discerning travelers, luxury travel advisors, corporate clients, and event organizers around the world.

A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes.

Our philosophy is simple:
Luxury. Personal. Always.

Position Summary
The Senior Client Experience & Operations Advisor is responsible for overseeing the day-to-day operations of LiveDGAP, ensuring the flawless execution of services while maintaining the highest standards of client care and partner management (supply).

This individual serves as the central point of coordination between clients, partners, chauffeurs, airport VIP Meet and Greet partners and internal stakeholders, ensuring every booking is executed seamlessly from quotation through service completion.

The ideal candidate is highly organized, detail-oriented, proactive, and thrives in a fast-paced international environment.

Key Responsibilities
Operations Management
Manage all daily transportation and VIP Meet & Greet bookings globally
Coordinate with partners, chauffeurs, airport greeters, and operational partners worldwide
Monitor all active services and ensure smooth execution including schedule changes, flight delays, cancellations, and service amendments
Ensure all booking confirmations and operational documents are accurate and complete
Maintain operational records, supplier databases, and service documentation
Support event transportation planning and execution as required

Client Services
Serve as a primary point of contact for LiveDGAP clients
Respond to inquiries in a timely and professional manner
Prepare quotations, booking confirmations, invoices, and service updates
Provide proactive communication before, during, and after services
Resolve service issues and client concerns with professionalism and urgency
Ensure an exceptional client experience at every touchpoint

Quality Assurance
Monitor service delivery and client feedback
Ensure compliance with company standards and operational procedures
Identify opportunities to improve efficiency and client satisfaction

Administrative Support
Assist with invoicing and payment follow-up
Support commission tracking and supplier payments
Maintain CRM and booking systems

Qualifications xiphteb
Experience in luxury travel, aviation or transportation operations
Strong organisational and multi-tasking skills
Excellent verbal and written communication skills
Ability to manage multiple priorities simultaneously
High attention to detail
Strong problem-solving abilities
Professional and client-focused mindset
Languages
Fluent English required
Second language:
Spanish
Any other language an asset

Compensation and work schedule
5 days per week with day on the week-end (either Saturday or Sunday)
7:00 to 15:00 CET
This is a free-lance position with competitive compensation

At LiveDGAP, we seek individuals who understand that luxury is not simply about transportation—it is about creating effortless experiences and lasting relationships.