Senior Client & Operations Advisor; La Mancha

Puesto: Senior Client Experience & Operations Advisor (La Mancha)
Location: La Mancha Blanca

Position Summary  The Senior Client Experience & Operations Advisor is responsible for overseeing the day‑to‑day operations of LiveDGAP, ensuring flawless execution of services while maintaining the highest standards of client care and partner management (supply). This individual serves as the central point of coordination between clients, partners, chauffeurs, airport VIP Meet and Greet partners, and internal stakeholders, ensuring every booking is executed seamlessly from quotation through service completion.

The ideal candidate is highly organized, detail‑oriented, proactive, and thrives in a fast‑paced international environment.

Key Responsibilities   Operations Management: manage all daily transportation and VIP Meet & Greet bookings globally; coordinate with partners, chauffeurs, airport greeters, and operational partners worldwide; monitor all active services and ensure smooth execution including schedule changes, flight delays, cancellations, and service amendments; ensure all booking confirmations and operational documents are accurate and complete; maintain operational records, supplier databases, and service documentation;

support event transportation planning and execution as required.
Client Services: serve as a primary point of contact for LiveDGAP clients; respond to inquiries in a timely and professional manner; prepare quotations, booking confirmations, invoices, and service updates; provide proactive communication before, during, and after services; resolve service issues and client concerns with professionalism and urgency; ensure an exceptional client experience at every touchpoint.
Quality Assurance: monitor service delivery and client feedback; ensure compliance with company standards and operational procedures; identify opportunities to improve efficiency and client satisfaction.
Administrative Support: assist with invoicing and payment follow‑up; support commission tracking and supplier payments; maintain CRM and booking systems.
Qualifications   Experience in luxury travel, aviation or transportation operations.
Strong organizational and multi‑tasking skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities simultaneously.
High attention to detail.
Strong problem‑solving abilities.
Professional and client‑focused mindset.
Languages   Fluent English required.
Second language:
Spanish.
Any other language is an asset.
Compensation and Work Schedule   5 days per week with a day on the weekend (either Saturday or Sunday).
7:00 to 15:00 CET.
Freelance position with competitive compensation.

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