Presales Team Lead; Sallent

Puesto: Presales Team Lead (Sallent)
Location: Sallent

Position:  Presales & Patient Care Team Leader

Location:

Barcelona, Spain.
Responsibilities   Lead booking conversion assigned market/s.
Ensure the highest standard of customer care is delivered and maintained in all aspects of the booking conversion function, including (but not limited to): inbound and outbound call management, complaints, appeals, and grievances processes.
Create team schedules that match needs for customer bookings and issues.
Drive a culture of team excellence, ensuring that the booking conversion team is fully informed, trained, and supported in exceeding expectations.
Create up-to-date training materials with clear processes and procedures.
Measure customer satisfaction and design improvement mechanisms.
Benefits   International team; work with people from all over the world at our Barcelona headquarters in the Eixample district.
Attractive compensation (fixed + variable).
Real growth opportunities.
Versatile schedule (40h/week).
Teeth aligner and whitening team benefits.
Inclusive company culture.
New and bright office with a gym for employees.
Work days:
Monday to Saturday; stable Team Lead present on Saturdays; regular hours 09:00 to 18:00.

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