Customer Service; Sallent

Puesto: Customer Service (Sallent)
Location: Sallent

Working closely with REVLON for their HQ in Barcelona, we are looking for a Customer Service UK Market based in Barcelona. This position is responsible for executing the Order to Delivery Process that supports the sales department and serves as the first contact for our customers to deliver service level performance. Customer services must follow daily the operational KPIs to analyze inefficiencies and implement actions to improve service quality.
Responsibilities   Manage customer service activities to ensure excellent service
Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans
Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate
Coordinate databases (Customer & material master etc) are correct to avoid complaints, returns and credits due to wrong data
Support customer requests, act as a central contact for any question
Participate and engage in continuous improvement efforts to drive order process quality and efficiency
Requirements   Bachelor's Degree preferably in business/ or supply chain management
Plus 2-4 years experience in B2B FMCG or Cosmetic Industry Customer service knowledge
Skills in Microsoft Office
JDE or SAP knowledge
Fluent in English language (C1)

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