Customer Care Specialist

Location: Bellprat

At Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder.

We're more than just another SaaS scale-up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a Travel Tech Titan and one of Wired's hottest start-ups.

From our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day.

About the role
As a  Customer Care Specialist  at Amenitiz, you are the primary point of contact for our customers - independent hoteliers and property owners who rely on our platform to run their business day to day.

Your role is to resolve issues efficiently, build product confidence, and ensure that every customer interaction leaves them better equipped to get value from Amenitiz.

This is a role for someone who combines genuine customer empathy with structured problem-solving. You are not just answering tickets - you are helping hoteliers become self-sufficient on a product that directly improves how they operate.

Your missions

Deliver high-quality support across  chat ,  phone , and  email , ensuring customers receive timely and effective assistance

Guide customers  through the platform, building their product knowledge and reducing dependency on reactive support

Diagnose and resolve technical issues with a structured, efficient approach - escalating to Product and Engineering where needed

Build strong relationships with customers that contribute to satisfaction, loyalty, and  long-term retention

Listen actively  and adapt your communication style to each customer's profile and level of technical familiarity

Monitor customer feedback to identify recurring issues and surface opportunities to improve support processes

Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve complex cases and close the feedback loop

Stay current on new features and product updates to ensure customers always receive accurate, relevant guidance

About you

Fluent in at least two languages between  French ,  Italian  or  Spanish

Strong written and verbal English

Minimum  one year  of experience in a customer-facing role - chat, phone, or email support

Strong customer orientation with the ability to tailor communication to different profiles and situations

A natural problem-solver: structured in your approach, creative when needed, and calm under pressure

Empathetic and attentive - you listen to understand, not just to respond

Organised and proactive, with the ability to manage multiple open cases without losing quality or follow-through

Comfortable working autonomously while collaborating effectively across teams

Our offer

Competitive salary with performance-based incentives

Stock options - with a back-loaded vesting schedule

Flexible benefits - save on meals, childcare, transportation, and training with our tailored remuneration options

On-demand salary access - no need to wait until the end of the month

Any book, purchased for you, plus access to a shared team library

An international team of 35+ nationalities based in one of Europe's leading tech hubs

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