Assistance Coordinators - Expat Team; Torrevieja

Puesto: Assistance Coordinators - Expat Team (Torrevieja)
Location: Torrevieja

Viking Travel Care is looking for dedicated Assistance Coordinators for our Expat Team   Viking Travel Care is expanding and we are now looking for motivated Assistance Coordinators to join our Expat Team, supporting international customers across the world.
Our Expat Team handles insurance cases for customers who are living and working abroad (expats). These clients often require more continuous and complex support than traditional travel insurance cases, including medical follow-ups, coordination with healthcare providers, and ongoing case management.
About the Role   As an Assistance Coordinator in the Expat Team, you will often be the first point of contact for customers who need help while living abroad.
Handling incoming calls and emails from insured expat customers
Assessing cases and providing guidance based on insurance coverage
Coordinating medical assistance, including referrals to doctors, clinics, or hospitals
Managing ongoing cases that may require follow-up over time
Booking travel arrangements when relevant
Collaborating with insurance companies, healthcare providers, and international partners
Ensuring a high level of customer service and support in complex situations
Working in a 24/7 alarm center in a rotation including day, evening, and weekend shifts
Who Are Our Customers?
Our customers are expatriates—individuals and families living and working abroad, often for extended periods. They rely on us not only in emergencies, but also for ongoing support, guidance, and coordination within unfamiliar healthcare systems.
Who Are You?
In this role, different educational and professional backgrounds can be relevant. Your motivation, mindset, and ability to handle people and situations are just as important as your experience.
We see it as an advantage if you have experience within:
Travel insurance assistance / alarm centres
Insurance
Healthcare sector
Customer service / call centres
Working with international clients
Qualifications     Minimum requirement:
Fluent in English (written and spoken)
Additional languages are a strong advantage, preferably a Scandinavian language, but not a requirement
Strong communication skills, both written and verbal
Good IT skills and ability to quickly adapt to new systems
Personal Profile     You enjoy helping people in challenging situations
You are structured and maintain high quality in your work
You thrive in a fast-paced and sometimes unpredictable environment
You are a strong communicator and team player, but also work well independently
You are versatile, solution-oriented, and eager to learn
Employment Conditions

Start date:

As soon as possible

Location:

Torrevieja or Fuengirola, Spain

Working hours:

Shift work including day, evening, and weekend shifts

#J-18808-Ljbffr