Bilingual Customer Service

Location: Santibáñez de la Sierra

Trans Global Insurance is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience.

Responsibilities

Provide courteous, prompt and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution

Work with peers and management to ensure that customer concerns are addressed in the most efficient manner

Follow up with customers to identify and support their needs

Offer value-added solutions and promote customer loyalty by providing exceptional customer support

Provide best-in-class customer service on very sensitive insurance concerns

Explanation of claims process to clients

Maintain up to date knowledge of new policies, procedures and products

Process routine clerical transactions in between calls

Communication with TGI’s partners and credit card companies with respect to payments on client accounts

Participate in customer retention initiatives

Qualifications

Previous experience in a call centre or customer service environment required

Professional phone etiquette and empathy for sensitive circumstances

Utmost discretion with confidential customer information

Excellent data entry and keyboarding skills.

Excellent communication skills, both verbal and written;
Bilingual language skills (English & French) are an asset

Strong attention to detail.

Superior organizational, and multi-tasking skills.

Strong analytical and decision making skills.

Strong desire to take ownership and accountability of task completion.

Intermediate knowledge in Microsoft Office, particularly Excel, Word, and Power Point

Ability to work effectively with and without supervision

Experience in the insurance industry is an asset

High School or Equivalent is required

Why Trans Global?

A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family.

Competitive remuneration package that will commensurate with experience

Career progression potential with plenty of access to ongoing personal and professional development

Employee discounts

A dynamic environment to showcase your leadership talents.

Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to

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