Customer Service Supervisor - Iberia Team Lead

Location: Martorell

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world’s most in demand and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.

Our Vision
To Be the Advantage That Helps Our Customers Win.

Our Purpose
Creating packaging solutions for life’s essentials.

Job

Requisition #
034576 Customer Service Supervisor - Iberia Team Lead (Open)

Job Description
We are looking for a Customer Service Supervisor – Iberia team leader to lead the daily operations of our Customer Service team in Iberia. This role is responsible for ensuring high service standards, supporting team performance, and driving continuous improvement across customer service activities. It is an excellent opportunity for a professional with a strong customer focus, leadership capability, and a proactive approach.

Key Responsibilities

Lead and supervise the daily work of the Customer Service team (5-7 direct reports)

Ensure service quality, operational efficiency, and compliance with internal procedures

Manage escalated customer issues and support effective resolution

Communicate pricing, product information, delivery dates, and order updates to customers

Collaborate with sales, planning, shipping, and other internal departments

Prepare reports and identify opportunities for process improvement

Train, coach, and support team members to drive performance and engagement

Experience and Education

Experience in customer service, administrative coordination, or commercial support

Proven track record in team leadership and people management

Professional degree required, Bachelor’s degree is a plus

Fluency in Spanish and high proficiency in English is a must

Portuguese is a plus

Skills and Knowledge

Strong customer relationship management skills

Good supervision, planning, and problem-solving abilities

High level of initiative and proactivity

Excellent communication and interpersonal skills

Ability to work collaboratively and motivate others

Advanced knowledge of Microsoft Office

Experience with ERP systems (Infor LN knowledge is a plus)

Compensation Range
The pay range for this position is €34,400.00 - €58,400.00 annually. Typically, a competitive wage for new hires will fall between $40,000.00 to $45,000.00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.

Benefits Statement
Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.

EEO Statement
Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic. For more information read Greif’s Equal Opportunity Policy. ()

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