Customer Success Manager - Romanian Speaker

Location: Casares

Join Our Team & Make an Impact  Are you passionate about building strong client relationships and driving success? We are looking for a  Customer Success Manager  to help expand our  Eastern Europe market  and ensure our clients maximize the value of our digital learning solutions.
As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.
What You’ll Do   Build and maintain strong relationships with clients, understanding their evolving training needs.
Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
Analyze client data, conduct business reviews and implement strategies to enhance satisfaction and ensure successful programmes.
Identify upsell possibilities and expand client partnerships.
Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
Provide clients with industry best practices, training optimisation strategies and thought leadership in digital learning.
Why You’ll Love This Role   Help businesses upskill their workforce while growing your career in a thriving global company.
Join a diverse, supportive, and knowledge sharing environment where your ideas matter.
Be part of a company that embraces change and is shaping the future of digital learning.
What We’re Looking For   Fluent or bilingual in Romanian.
Intermediate English proficiency.
Passionate about customer success and relationship management.
Exceptional communication and analytical skills.
Highly organized and adaptable to varied projects.
Proactive problem-solver with a growth mindset.
Team player who values collaboration and knowledge-sharing.
Experience in Training, e-Learning or HR Solutions (SaaS) is a plus.

What We Offer   Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
Learn from top executives and visionaries in the learning and language market.
An innovative organization with an international, vibrant working environment.
Full onboarding and fast ramp mentoring program leading candidate to success.
World-class learning experience as a goFLUENT learner. Learn from one of our 49 business languages.
Ability to work from any of our 20+ offices around the world.
Exciting team-building events.
Health Insurance.
Fridays early off as well as the month of August.

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