BDC Administrator

Location: Zamudio

Dealership:  L0418 Suburban Cadillac of Plymouth

Position:  BDC Administrator

Hiring Immediately | Customer-Focused Opportunity | Career Growth in Automotive

Suburban Cadillac of Plymouth is looking for a motivated, professional, and highly organized BDC Administrator to join our team. This is an excellent opportunity for someone who enjoys connecting with people, thrives in a fast‑paced environment, and knows how to turn customer interest into a positive dealership experience. Automotive experience is helpful, but it is not required. We are prepared to train the right person who brings strong communication skills, confidence, urgency, and a genuine desire to help customers.

As a BDC Administrator, you will often be one of the first points of contact for our customers. You will respond to online inquiries, make outbound calls, schedule appointments, and help create a smooth transition from the customer’s initial interest to their dealership visit.

What You’ll Do

Respond promptly and professionally to customer inquiries by phone, email, text, and online lead platforms

Make outbound calls to prospective and existing customers

Schedule and confirm sales and service appointments

Provide customers with accurate, helpful information while creating excitement about their visit

Follow up consistently with customers throughout the inquiry and appointment process

Maintain accurate and detailed customer records in the dealership CRM

Partner closely with dealership leadership, sales, and service teams

Help ensure every customer receives a professional, timely, and welcoming experience

Meet individual and department appointment, follow‑up, and performance goals

Represent Suburban Cadillac of Plymouth with professionalism and a customer‑first mindset

What You’ll Bring

Strong verbal and written communication skills

A friendly, confident, and professional phone presence

Excellent organization and follow‑up habits

The ability to manage multiple conversations and priorities

A sense of urgency and strong attention to detail

Comfort working with computers, email, text communication, and CRM systems

Reliability, accountability, and a team‑first attitude

The ability to remain positive and professional in a fast‑paced environment

Previous BDC, call center, customer service, hospitality, retail, or automotive experience is a plus

A willingness to learn and grow within the automotive industry

Why Join Suburban Cadillac of Plymouth?
At Suburban Cadillac of Plymouth, you will be part of a team that values professionalism, customer service, teamwork, and continuous improvement. We are looking for someone who wants more than just another customer service position—we want someone interested in building valuable skills and growing a long‑term career.

Core Values

Earn Customers for Life

Take Personal Ownership

Improve Constantly

Have Fun

Benefits May Include

Medical, dental, and vision insurance

Paid time off

401(k) retirement plan

Employee vehicle purchase programs

Career development and advancement opportunities

Training and support from an experienced dealership team

Additional employee benefits and wellness resources

Ready to Start Your Automotive Career? Bring your communication skills, energy, and customer‑focused mindset to Suburban Cadillac of Plymouth.  Apply today to be considered for our BDC Administrator opportunity.

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