Travel Agent - Amadeus Specialist; Night shift

Puesto: Travel Agent - Amadeus Specialist (Night shift)
Location: Puerto Rico

What is Exoticca?
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.
What do we do?
As a GDS Specialist at Exotica’s Flight Operations team, you are responsible for helping our travel operations teams with daily tasks.
Responsibilities:
Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process)
Manage, elevate and follow-up of GDS issues and cases
Dealing with negotiated rates and advanced refunds in GDS
Working directly with our land suppliers for a pre & post-bookings requested

Qualifications:

Fluent communication in English (additional language like French/Spanish are considered)
Strong knowledge of Amadeus Flights / GDS
Proven experience dealing with negotiated fares and commissions in GDS
Ability to plan, multi-task and manage time effectively
High flexibility and schedule adaptation: you will work in rotating schedules, including evenings, weekends, and holidays
Based in Spain

Preferred Qualifications:

A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights
Proven record in fast-growing environments
Adaptability, problem-solving and fast-learning attitude
Benefits:
Competitive compensation package in line with job responsibilities and experience
Flexible compensation management for diet, transportation, private health insurance with Cobee
Remote work model from Spain
Permanent contract from the start
Travel packages at reduced prices
Referral bonus, if you bring people as talented as you
Unlimited coffee, team lunches, English lesson, bi-anual company parties
Being part of a fun and motivated multicultural team at an agile and rapid growing organization
Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.
Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.

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