Genesis Service Bdcgenesis Of Corona

Genesis Service BDC

Cardinale Way Genesis of Corona is seeking a motivated and customer-focused Service BDC Representative to join our team. This role is responsible for handling inbound and outbound customer communications, scheduling service appointments, following up on missed opportunities, and supporting the service department in driving customer retention and revenue growth.

The ideal candidate is organized, professional, results-driven, and comfortable working in a fast-paced, performance-based environment.

• Answer inbound service calls, emails, texts, and online inquiries promptly and professionally
• Schedule service appointments accurately and efficiently
• Conduct outbound calls for appointment confirmations, follow-ups, recalls, declined services, and maintenance reminders
• Re-engage lost or inactive service customers
• Maintain detailed and accurate customer records in CRM and DMS systems
• Meet or exceed daily, weekly, and monthly performance metrics (appointments set, show rate, etc.)
• Coordinate with service advisors and management to ensure seamless customer experience
• Handle customer concerns and elevate when necessary
• Follow dealership call scripts, processes, and compliance guidelines

• Previous BDC, call center, or automotive service experience preferred
• Strong phone communication skills with a positive, professional tone
• Excellent organizational and multitasking abilities
• Basic computer skills and experience with CRM systems
• Ability to work flexible hours, including some evenings and Saturdays if required
• High school diploma or equivalent required

• Competitive base pay + possible performance bonuses
• Paid training
• Health, dental, and vision insurance
• Paid time off
• 401(k)
• Employee discounts

• Supportive team environment
• Growth and advancement opportunitiesi>
• Performance-driven culture
• Established customer base

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.