IT Ops Functional Specialist

Location: Bellprat

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors.

Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Overview
Position summary
The IT Ops Functional Specialist will be responsible for implementing and maintaining Werfen's IT solutions aimed at managing Clinical Laboratories, specifically the Laboratory Computer System and the Advanced Data Analysis System based on BI technology. Among his/her duties are the system's configuration and adaptation to the Laboratory's workflows, as well as ensuring interoperability with Hospital Information Systems and Laboratory Equipment. Once the system has been implemented, he/she will also be responsible for its functional maintenance, guaranteeing the customer a high level of service.
The IT Ops Functional Specialist reports to the IT Ops Area Manager and he/she can assume the role of Project Manager within an implementation project or that of a reference for an installation or client.

Responsibilities
Key responsibilities
TheITOps Functional Specialisthasthefollowingmainresponsibilities :

• ImplementtheITsolutions,whileensuringcompliancewiththebestpracticesintheassignedrole.

• Providefunctionalcapacitationtocostumersintheuseofourdifferentproducts.

• Maintainanassertivecommunicationwiththecustomerandtheteam.

• Provideremoteandon-site technical,operationalandapplication-relatedsupporttocustomers,assistingthemwiththeintegrationoftheITsolutionsintheirlaboratories.

• Analysetheprocessesassociatedwiththe Laboratoryandpromoteimprovementswithinthetechnologicalarea.

• WorkcloselywiththeITHelp-LineandITProduct

Support teams.

• Reportontheactivitycarriedout,withinthetimeframesetinthe

Style

Guide.

• Remainup-to-dateonthevarioustechnologytoolsandproducts.

The Project Manager /Project Leaderisalsoresponsibleforthefollowing:

Planandcoordinatetheproject'stasksandactions,ensuringtheperformanceofalltheactivitiesrequiredtoimplementandmaintainthesystembyregularlycheckingthestatusofthetasksandactions.

Detectandcommunicatetothecustomeranyrisksthatcouldleadtodeviationsintheachievementofthesetobjectives

Interactwiththecustomeratalllevelsofprojectmanagementtoresolveindependentlyanyconflicts/problems.

Ensurethattheproject'srelevanttechnicaldocumentationisup-to-dateandavailabletotheentireteam.

• Ensurecompliancewithcompanyregulationsand Quality policies.

• Ensurecompliancewiththe Corporate Codeof Ethics .

Keyinternalrelationships
Theywillbedefinedaccordingtothedepartment'sneeds,andtheywillincludethefollowinginteractions:

FluidrelationshipwithalltherolesintheBUHealthcareITSolutions,aswellaswiththe

Help-Linesupportteam.

Effectivecommunicationwiththedevelopmentteamthroughtheproductspecialist.

Fluidrelationshipwith Area Managers ,Key Account Manager sand Sales Application Specialist

atWerfen Spainand Portugal .

Qualifications
Minimum knowledge and experience required for the position

Education:

• Bachelor's degree or simliar in Health Sciences like Medicine, Pharmacy, Chemistry, Biology, Biomedical Engineering, etc.

• Clinical Specialist in Laboratory Medicine, Clinical Chemistry. Microbiology, Immunology, Haematology or Clinical Pathology.

• Mid-level vocational training in Laboratory Technician or High level vocational training in Clinical and Biomedical Laboratory Technician.

The following will be valued:

•

Experience:

• In IT projects…