Especialista en operaciones

Location: Tordera

Job Title:

Global Transport Operations & Analytics Specialist

Location:

Headquarters, Spain (Tordera, Barcelona)

Transport Operations & Analytics Specialist
About the Role
Massimo Dutti is looking for a  highly analytical and detail-oriented Transport Operations & Analytics Specialist  to oversee and optimize our  global e-commerce logistics operations . Reporting to the Global E-Commerce Operations Manager, this role will be responsible for monitoring delivery performance, optimizing transportation lead times, and improving return processes. The ideal candidate has a  data-driven mindset, strong problem-solving skills, and experience in logistics and e-commerce transportation management.

Key Responsibilities
Delivery Performance & Logistics Optimization
Monitor and improve  delivery times, return processes, and quality KPIs , identifying areas for operational enhancement.
Proactively  analyze courier performance , recommending changes or adjustments to enhance service levels.
Analyze  customer service inquiries  related to e-commerce logistics (e.g., stock shortages, quality incidents) and develop action plans to reduce issue frequency.
Track  monthly delivery times by market and service type , identifying misalignments between website delivery promises and actual lead times from warehouses and couriers.
Configure lead times in various  logistics systems  to ensure accurate estimated delivery dates for customers.
Continuously analyze and  improve return processes , ensuring  efficient handling  to minimize delays.
Data Analysis & KPI Management
Monitor and  evaluate key logistics performance indicators (KPIs) , including:
On-time delivery rates  by country and service type
Stock availability & fulfillment rates
Late shipments & delayed returns
Identify trends and propose  data-driven strategies  to improve logistics efficiency and customer satisfaction.
Cross-Functional Collaboration & Process Improvement
Lead  cross-functional initiatives  with internal teams (Operations, IT, Customer Service) to drive logistics improvements.
Identify and document  best practices  in transport operations within the industry and across the Inditex group.
Work closely with the  IT department  to  lead and implement logistics technology projects  that enhance operational efficiency.
Ensure  cost control  of the global courier network, aligning expenses with budget targets.
Analyze  budget deviations  and propose  cost-saving measures  in transport operations.
New Market & Expansion Support
Support the implementation of  new transport operations  aligned with global expansion strategies.
Coordinate logistics  process adaptations  for new market entries, ensuring operational excellence.

Key Qualifications
8+ years of experience  in transportation, logistics, or e-commerce operations.
Bachelor’s degree in Industrial Engineering (Operations Management), Business Administration, Mathematics, Data Science, or related fields.
Specialized training in  Supply Chain, International Trade, or E-Commerce  is highly valued.
Advanced proficiency in English  (Spanish is a must).
Advanced proficiency Python.
Strong  analytical and data-driven mindset , with experience handling  large datasets  and drawing actionable insights.
Excellent  problem-solving skills , with the ability to anticipate operational challenges and implement proactive solutions.
Strong  cross-functional collaboration skills , with experience coordinating with corporate and external partners.
Ability to work independently, with  a proactive approach to continuous improvement .
Passion for fashion and digital commerce.