Finnish-speaking Customer Service Consultant; Torrevieja

About the company

Viking Assistance is a leading provider of roadside assistance services in Norway, Sweden, Denmark, Finland and Estonia. We also support drivers across Europe through our international partner network. We ensure efficient, safe, and reliable support for vehicles and passengers, no matter where a breakdown occurs. We assist in Norwegian, Swedish, Finnish, Danish, Estonian and English languages.

As a customer service consultant, your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. The customers may find themselves in vulnerable situations and our job is to help and assist them in these situations. It is important to us that they receive the right assistance. You will often be the first person a customer talks to when something has happened on the road.

You will work as part of a larger team that helps and supports each other when needed. To accomplish this task, you will work in various systems to solve the challenges as effectively as possible. You will also assist our partners in the insurance and automotive industry with various questions related to roadside assistance.

We are looking for someone who works well independently and is passionate about delivering excellent service to our customers. We value a positive attitude, willingness to learn, reliability, and a genuine desire to help people. You enjoy communicating with others, providing great service, and staying calm and focused in a fast-paced environment.

• Experience in customer service

• Fluent in Finnish
  , both spoken and written

• Proficient in English
  , both spoken and written

• Swedish language proficiency is a plus

• Ability to work all shifts is required

• Good skills in data/technology/systems

• A clean criminal record is a prerequisite

• value good work ethics

• have strong teamwork skills

• are comfortable working both individually and in a team

• have strong communication skills

• feel at ease using digital tools and phone as work tools

• are comfortable using multiple systems simultaneously

• are detail oriented and enjoy complex tasks

• are solution-oriented both with customers and colleagues

• are curious and eager to acquire new knowledge

• are comfortable working in a fast-paced, dynamic environment

• adapt easily to change

• want to be a part of a solid team with strong company culture

• A permanent, full-time position

• A meaningful job where you get to help people

• Comprehensive training and onboarding

• Competitive conditions and benefits

• A collaborative and supportive Nordic working culture with great colleagues

• Modern offices in either Torrevieja or Fuengirola

• Professional growth opportunities in an international company

• A rotating schedule within 24/7 365 operations (day, evening, and weekend shifts)

• Employment:
  Spanish based permanent contract, full-time

• Location:
  
  our office in Torrevieja or Fuengirola, Spain

• Start date:
  
  As soon as possible / to be agreed

• Please note that remote work is not applicable