Customer Support Representative; Spanish; Lisbon, Portugal

We're hiring an Operations Customer Expert (Spanish Market) to support customers of a well-known global brand
. You'll be their first point of contact, in Spanish, from the comfort of your home.

• Paid training (~2 weeks, in English) with full product and tools onboarding
• Work with a recognized international brand
• Multicultural, collaborative team
• Health insurance from day one

• Give empathetic, professional support via phone, e-mail and chat
• Help customers with account management, billing and technical troubleshooting
• Explain products, services and features accurately
• Find the right solution quickly and keep satisfaction high
• Meet quality and performance standards

• Full fluency in Castilian (Spanish) and English (B1)
• Excellent communication and interpersonal skills
• Comfortable with technology and digital platforms
• Empathy, adaptability and attention to detail
• Comfortable in a fast-paced, team-oriented environment
• Availability for 24/7 rotating shifts (including nights, weekends and holidays)

• €1,262.33 total gross per month
  , including Christmas and holiday allowances (paid monthly) and a meal allowance (€7/day)
• Or, if you choose the company apartment: €1,259.33 total gross package per month
  , including Christmas and holiday allowances, meal allowance and free accommodation (valued at €200). Cash portion: €1,059.33
• Training allowance: €18.56/day gross, paid for successfully completed training

• 12-month fixed term with a 1-month trial period; permanent after 2 years
• 40 hours/week (8h + 1h lunch break), Monday-Sunday rotation
• 22 days of vacation per year (proportional in the first year) + Portuguese public holidays

Live in a fully furnished, company-rented apartment for at least your first 14 months, with all utilities covered. Available only to candidates currently living more than 100 km from the workplace. Employees only, no pets.