Manager, Administración

Position Overview

Diligent’s continued success and growth depends on not just setting a high bar of client satisfaction, but also of employee experience. We are seeking a proactive Office Manager to join our team in Guadalajara. The office manager works closely with the employees and the local leadership teams to ensure a smooth operation of day-to-day tasks, provide employee support, and manage administrative duties.

This is the perfect opportunity for an individual who loves to roll their sleeves up and support various initiatives and projects, is meticulously organized, analytical, and is passionate about being part of the growth of our organization, with a focus on the office site.

Key Responsibilities

Manage the entire office space, including workspace allocation, working closely with recruitment and IT to align on new joiners.

Support office engagement initiatives, working closely with the local culture club/Site Lead in building engagement programs.

Act as the people manager for reception staff, providing day-to-day supervision, and performance support.

Manage security and access control, reviewing daily reports, and assisting with special requests.

General mail duties, collecting tax notices, incoming bills, memos, AP and AR communications, and distributing them appropriately.

Order office supplies, snacks, and beverages on a weekly basis, keeping track of spending, and managing office expenses.

Support the executive leadership, whether it be catering, diary management, travel or general office support.

Coordinate catering for departmental lunches and non-executive meetings.

Coordinate events and schedule conference rooms.

Be the point of contact for all building and property management communications.

Regularly review and update building emergency preparedness and evacuation procedures.

Be the point of contact for all vendor engagement; managing cleaning services, furniture repairs, and other ad hoc services across a wide range of office requirements.

Organize maintenance and repair contractors: electricity, plumbing, air conditioning, dishwasher, coffee machine.

Oversee health, safety, and wellbeing initiatives, ensuring compliance with local regulations and internal standards.

Required Experience/Skills

Proficiency in Microsoft Office Suite.

2-4 years of experience in a customer-facing or office management role.

Experience managing an office and supervising staff such as receptionist personnel preferred.

Strong communication and interpersonal skills.

Strong problem-solving skills and the ability to multitask and prioritize effectively in a fast-paced environment.

Work experience in hospitality and customer service highly preferred

This is a full-time, on-site position based in our Guadalajara office, with an expectation of working in the office five days per week.
About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast.  Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking.  Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.  

The future belongs to those who keep learning, and we are building it together.  At…