Customer Service Representative

Puesto: Customer Service Representative (Flexible Hours + Immediate Hire)
Our client is seeking an experienced  Senior Customer Service Associate  to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction.
The Senior Customer Service Associate will manage customer interactions across phone, chat, and email channels, while coordinating internal resources, tracking escalations, and ensuring timely resolution of all inquiries. The role also involves reporting, documentation, and identifying opportunities to improve customer support processes.

Manage customer interactions via phone, chat, and email with a professional and customer-centric approach
Triage incoming requests and support tickets, prioritizing and allocating resources efficiently
Coordinate scheduling and support activities with Applications Engineers, including appointments and on-site support when required
Prepare basic reports on recurring issues, trends, and service metrics
Identify opportunities for process improvement and collaborate with management to enhance efficiency and service quality
Work cross-functionally with engineering and sales teams to deliver a seamless customer experience

7–10 years of experience in customer service or customer support roles, preferably within a technical or renewable energy environment
~ Proven experience handling high-volume phone, chat, and email communications
~ Zoho Desk or similar), CRM platforms, and basic reporting tools
~ Bachelor’s degree in a related field preferred